Sales Progression Leader

JR United Kingdom; Wakefield; On-site; GBP 29,000 - 32,000; Full time

Job summary

A leading recruitment firm seeks a Sales Progression Team Leader in Wakefield. In this role, you'll manage team operations and lead case reviews while fostering a customer-focused environment. Ideal candidates will have solid leadership experience, excellent communication skills, and a commitment to service excellence.

Benefits

Flexible working times

Hybrid working model: 3 days office, 2 days remote

Performance-based bonus

Qualifications

• Previous leadership experience is essential.
• Strong leader with excellent communication and coaching skills.
• Confident decision-maker skilled in conflict resolution.

Responsibilities

• Manage daily operations of the Sales Progression team, ensuring balanced caseloads.
• Conduct weekly case reviews and provide feedback.
• Oversee recruitment, induction, training, and performance management.

Skills

Leadership

Communication

Coaching

Conflict Resolution

Problem-Solving

Organizational Skills

Customer Focus

Job description

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Sales Progression Team Leader, wakefield

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Client:

Harte Recruitment - Property & Construction Recruitment Specialists

Location:

wakefield, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

7

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Harte Recruitment is delighted to be partnering with a leading specialist company that delivers outsourced sales progression services to estate agents, helping to streamline the journey from offer to completion, hiring a Sales Progression Team Leader based in West Yorkshire. Renowned for their efficiency, professionalism, and clear communication, the company plays a crucial role in shortening transaction times and improving client satisfaction. This is a great opportunity to join a dynamic, supportive team and take the lead in a pivotal role within the property sector.

As a Sales Progression Team Leader, you will manage the daily operations of the team, ensuring balanced caseloads and meeting SLAs. You’ll conduct case reviews, provide feedback, and escalate issues as needed.

The Package:

• £29,000–£31,500 basic (OTE £33,500); £29k for first 6 months’ probation, then £31.5k plus up to £2k bonus based on targets
• Monday to Friday, 9:00 am – 5:00 pm with a 1-hour break (flexible starting and finishing times)
• Hybrid working: 3 days in the office and 2 days remote

The Role:

• Manage day-to-day operations of the Sales Progression team, ensuring even case distribution and meeting SLAs.
• Conduct weekly case reviews, provide live feedback, and escalate issues to the Operations Manager.
• Lead monthly exchange forecasting and attend key estate agent forecast meetings.
• Oversee recruitment, induction, training, and performance management including probation and appraisals.
• Ensure compliance with company policies, health & safety, and GDPR.
• Act as senior office contact, supporting smooth operations and staff guidance.
• Collaborate with senior management to build a high-performance, empowered team.
• Utilise estate agency experience and maintain strong internal and external relationships.

The Person:

• Strong leader with excellent communication, coaching, and motivational skills.
• Confident decision-maker skilled in conflict resolution and problem-solving.
• Highly organised, detail-oriented, and able to multitask effectively.
• Customer-focused, committed to service excellence and team wellbeing.
• Experienced in recruitment, performance management, and building positive cultures.
• Experienced in professional office settings with knowledge of the home moving process.
• Previous leadership experience is essential.