Sales Performance Manager at Stansted Airport

Recruitment Avenue; Stansted Mountfitchet; On-site; GBP 27,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Performance Manager to lead a team at a bustling airport car rental service. This role involves overseeing rental agents, driving sales performance, and fostering a culture of exceptional customer service. You will be responsible for training and developing staff while ensuring that the team meets key performance indicators. With a competitive basic salary and the potential for substantial bonuses, this position offers an exciting opportunity to make a significant impact in a fast-paced environment. If you have a passion for sales and team leadership, this could be the perfect role for you.

Qualifications

• Proven track record of driving great sales and delivering customer service.
• Strong ability to motivate and manage a team effectively.

Responsibilities

• Lead a team to deliver five-star customer service and achieve sales targets.
• Manage staff performance and ensure all administration is completed accurately.

Skills

Effective Communication

Customer Service

Management Style

Motivational Skills

Organizational Skills

Problem Solving

Multi-tasking

Sales Driving

Job description

Job Title:Sales Performance Manager at Stansted Airport

Job Location:Stansted Airport

Salary:£27,300 basic with a £70k OTE

Our client has a new vacancy for a Performance Manager at Stansted Airport in the car rental sector.

The Performance Manager role is to oversee the rental agents on the desk and along with them deliver targets on ancillary sales and net promoter score and to develop the skills of the team along with general management accountability.

The basic salary being offered is £27,300. In addition, you will receive monthly performance manager bonus (up to around £300-£500 monthly) along with commission you can earn on the front desk – between £1k-£3k a month.

The shifts are over a 2-week period, the working day is 12 hours, between the opening hours of 0600-0100, pattern below.

In 2 weeks, you will work 7 days, and every other weekend off

• Monday – Tuesday – in
• Wednesday/Thursday – off
• Fri/Sat/ Sun – In
• Mon/Tues – Off
• Wed/Thurs – In
• Fri/Sat/Sun – Off

Responsibilities:

• Lead a team of rental sales agents to deliver five-star customer service.
• Work closely with the Station Manager to achieve incremental sales RPD targets.
• Maximise incremental sales through effective training, coaching and staff development.
• Manage staff performance, through documented reviews and corrective actions.
• Build an effective team through the promotion of a ‘Serviced Based Sales’ culture.
• Support the Company’s culture of ‘Continuous Improvement’ through daily communication with staff through dedicated coaching and feedback sessions.
• Ensure all administration is completed accurately according to operating procedures.
• Ensure that the station consistently achieves KPIs.

Key Skills/Experience Needed:

• Ability to communicate effectively with people at all levels.
• Strong customer service skills.
• A positive management style.
• Ability to motivate and gain commitment from the team through leading by example.
• Good organisation skills.
• Ability to think on your feet and work both individually and as part of a team.
• Skilled in multi-tasking.
• Ability to think about finding solutions rather than problems.
• Professional approach.
• Proven track record of driving great sales