Sales Order Processor in Stockport)

Grassroots Recruitment Limited; Stockport; On-site; GBP 24,000 - 30,000; Full time

Job summary

An established industry player is seeking a Sales Order Processor to enhance their customer care team. This role is perfect for detail-oriented individuals with a background in order processing or customer service. You will be responsible for managing customer orders, ensuring accuracy in design specifications, and liaising with suppliers to deliver exceptional service. Join a supportive employer that values teamwork and offers career development opportunities. If you thrive in a fast-paced environment and are passionate about accuracy, this is the ideal position for you.

Benefits

Flexible Working Arrangements

Career Development Opportunities

Qualifications

• Experience in order processing and customer service is essential.
• Proficiency in IT skills, including Excel and Google Sheets.

Responsibilities

• Manage customer orders and ensure accurate processing.
• Liaise with suppliers and prepare samples for customers.
• Maintain accurate records and provide administrative support.

Skills

Order Processing

Customer Service

Attention to Detail

Communication Skills

Planning/Scheduling

Education

Experience in Order Processing

Exposure to Textiles/Fashion

Tools

Excel

Google Sheets

Adobe Illustrator

Photoshop

Wilcom Embroidery Studio

Job description

Sales Order Processor

£24,000 - £30,000 + benefits

Stockport

Full-time, Office-based, Permanent

Are you highly organised with a passion for accuracy and a background in customer service or order processing? Do you thrive in a fast-paced, collaborative environment where attention to detail really matters?

We're recruiting on behalf of a well-established Stockport-based business looking to appoint an Order Processing Executive to join their customer care and design team. This is a varied and hands-on role, ideal for someone with experience in order processing, planning/scheduling, or data entry. A background within textiles, fashion, marketing collateral, or similar environments that involve personalisation/customisation of customer orders would be ideal.

Working as part of a close-knit team, your role will focus on managing customer orders, ensuring all designs are correctly set up and accurately processed using internal systems. From liaising with suppliers to preparing samples and maintaining system records, you'll play a key part in delivering exceptional service to customers and ensuring high levels of accuracy across every stage of the process.

Job Description:

1. Receive and review new design specifications from customers
2. Set up customised orders and customer requirements on internal systems
3. Liaise with suppliers and manufacturers to manage sample production
4. Prepare and dispatch samples to customers and update records accordingly
5. Ensure approved designs are recorded correctly and product codes are set up accurately
6. Maintain accurate design information and update internal plans
7. Work collaboratively with internal departments and external partners
8. Provide general administrative and planning support where required

Person Specification:

1. Previous experience in order processing, planning, or customer service (essential)
2. High levels of accuracy and attention to detail
3. Proficient IT skills including Excel and/or Google Sheets (essential)
4. Comfortable managing multiple deadlines and working to tight schedules
5. Clear communicator with first-class customer service skills
6. Exposure to fashion, textiles, print, or marketing product environments (desirable)
7. Knowledge of Adobe Illustrator, Photoshop, or Wilcom Embroidery Studio (desirable but not essential)

This is an excellent opportunity to join a supportive and flexible employer that values its team and offers long-term career development. The salary on offer is £24,000 - £30,000 depending on experience, with standard office hours and benefits including flexible working arrangements outside of peak season.

To apply, please submit your CV by clicking on the relevant links. If successful, you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this vacancy, if you do not hear from us within this time, you should presume your application has been unsuccessful on this occasion.

Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion, or disability.