Sales Order Processor

Harvey Jones; Wisbech; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A kitchen manufacturing company is looking for a Sales Order Processor in Wisbech. The role involves processing customer orders, ensuring accuracy and efficiency, and coordinating with teams for seamless order fulfillment. Candidates should have strong attention to detail, excellent communication skills, and ability to manage multiple orders in a fast-paced setting. Familiarity with kitchen planning tools is a plus.

Qualifications

• Meticulous and customer-focused approach to order processing.
• Ability to manage multiple orders simultaneously in a fast-paced environment.
• Understanding of bespoke product processing and kitchen componentry.

Responsibilities

• Process sales orders accurately from receipt to production.
• Serve as a point of contact for clients and internal teams regarding orders.
• Interpret kitchen plans and resolve discrepancies before processing.
• Maintain accurate records in CRM systems.

Skills

Strong attention to detail

Excellent communication skills

Ability to read kitchen design plans

Proficient in Microsoft Office

Strong organisational skills

Problem-solving skills

Customer-focused

Tools

Microsoft Excel

CAD-based kitchen planning tools

Job description

Overview

Job title: Sales Order Processor

Working pattern: 37.5 hours per week, Monday to Friday, with occasional overtime during peak seasons

Location: Wisbech/Hybrid, remote option available

About Us

For over 40 years, Harvey Jones has hand-built more than 20,000 bespoke kitchens, delivering furniture our clients are proud to use and have in their homes. We are passionately dedicated to always exceeding client expectations by inspiring, designing, and crafting premium handmade kitchens that will forever be loved. As a growing company with showrooms across the UK and plans to open more, our award-winning ranges and projects are regularly featured in magazines, newspapers, and design websites.

Job Summary

We are seeking a meticulous and customer-focused Sales Order Processor to join our kitchen manufacturing team. The successful candidate will be responsible for processing customer orders from receipt through to production, ensuring accuracy, efficiency, and high levels of customer service. This role involves coordinating with internal departments (retail, design, production, logistics) to ensure seamless order fulfilment.

Responsibilities

• Order Processing: Accurately input and process sales orders; validate kitchen orders against quotations, CAD designs, and technical specifications; review kitchen plans/layouts to ensure compatibility with manufacturing standards; liaise with sales, design, and production teams to clarify order details; ensure all materials and components required for each kitchen are specified correctly.
• Customer Service & Communication: Act as a point of contact for Production teams, kitchen designers, and installation teams regarding order progress, product queries, or changes; communicate proactively with clients on lead times, product availability, and any potential delays; manage amendments, cancellations, and aftersales service requests efficiently.
• Technical Coordination: Interpret kitchen plans and design drawings to ensure order accuracy; raise and resolve any discrepancies or issues with the design or specification before processing orders; ensure compliance with manufacturing capabilities and product range limitations.
• Documentation & Reporting: Prepare and issue order confirmations and delivery schedules; maintain accurate order records and customer communications in CRM systems.

Key Skills & Competencies

• Strong attention to detail and a high degree of accuracy.
• Excellent communication and interpersonal skills.
• Ability to read and interpret kitchen design plans (e.g., CAD layouts).
• Proficient in Microsoft Office (especially Excel).
• Strong organisational skills with the ability to manage multiple orders simultaneously.
• Problem-solving skills and ability to handle pressure in a fast-paced environment.
• Customer-focused with a commitment to delivering high service standards.

Desirable Experience

• Prior experience in kitchen, furniture, or joinery manufacturing environments.
• Experience with CAD-based kitchen planning tools.
• Familiarity with kitchen componentry and terminology (carcasses, doors, hinges, worktops, etc.).
• Understanding of made-to-order manufacturing and bespoke product processing.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities.