Sales Operations - Trial Coordinator

EZRA Coaching; Greater London; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

An innovative firm is seeking a dynamic Sales Operations - Trial Coordinator to enhance customer experiences and support the EMEA Sales team. In this role, you will manage product trials, ensuring a seamless onboarding process for clients while collaborating with various departments. You'll analyze data to provide insights that drive successful partnerships. If you're passionate about customer success and thrive in a collaborative environment, this opportunity is perfect for you. Join a forward-thinking company committed to professional coaching and employee growth.

Benefits

Your own world class coach

Friends and family coaching

2 weeks work from anywhere

Charity days

Learning and Development Budget

Weekly wellbeing hour

Private medical insurance

Life Assurance

Qualifications

• 2+ years in Administration/Operations/Customer Success.
• Experience working with Sales and Customer Success teams.

Responsibilities

• Facilitate product trials for prospective customers.
• Project manage client onboarding and support Customer Success Managers.

Skills

Customer Service

Project Management

Data Analysis

Cross-Functional Collaboration

Education

Bachelor's Degree

Tools

Microsoft PowerPoint

Job description

Join to apply for the Sales Operations - Trial Coordinator role at EZRA Coaching

Join to apply for the Sales Operations - Trial Coordinator role at EZRA Coaching

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Who we are

Imagine what even the world’s most exceptional organizations could achieve if all their employees were coached to be their absolute best.

At EZRA, we’re on a mission to do just that. We believe that through professional coaching, people get to know themselves and their goals, weaknesses and hang-ups. And once they know all that, they can build on the good stuff and work on the rest.

This mindset applies not only to our clients but is manifested in our own EZRA family. We believe a happy team is a productive team. We want our people to care about and be proud of what they do.

The Role

To aid our rapidly expanding growth, we are looking for a Trial Coordinator to help us launch EZRA experiences for prospective and existing customers. In this role you will facilitate the showcasing of EZRA's key propositions and solutions, whilst providing a seamless world class customer service experience to clients looking to contract with us.

You'll be supporting our high performing EMEA Sales team from within, and will work cross-functionally with other departments including delivery, marketing and technical support.

What you’ll do

• Work with the sales team to provide an effective and proactive product Trial experience to prospective accounts who are looking to have practical exposure to EZRA's propositions
• Be an extension of the EZRA brand and help prospective customers understand how EZRA can partner with their organisation
• Check-in with client stakeholders and provide data and insights to the Sales team post-trial, to ensure a detailed and thorough implementation as we move forward with partnerships
• Project manage the client onboarding set-up, and support our Customer Success Managers in providing opportunity for growth with existing customers
• Be a point of contact and support the CSM on executing deliverables and reaching milestones
• Proactively work with customers and our sellers to understand what success looks like and facilitate an experience that will resonate with what they are trying to achieve through their EZRA experience
• Plan and prepare for client debriefs, compiling account reporting including PPT presentations and data analysis to provide data insights and trends
• Participate in all aspects of EZRA's CSM community (training, systems, processes)

About you

• You have 2+ years experience in an Administration / Operations / Customer Success position or a similar role, ideally working directly with prospective and existing customers
• You are experienced in working cross-functionally with other departments, particularly Sales, Customer Success and Delivery Operations
• You have an understanding of how to align outputs to the need of a customer in line with business strategies
• You are passionate about innovation and looking at better ways to work
• You are proficient in reporting and the creation of visuals/graphics to showcase results

What We Offer

• Your own world class coach
• Friends and family coaching
• 2 weeks work from anywhere
• Charity days
• Learning and Development Budget
• Weekly wellbeing hour
• Private medical insurance
• Life Assurance

#LI-Hybrid

We are an equal opportunity employer dedicated to having a successful, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Customer Service

• Industries

  Professional Training and Coaching

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