Sales Operations Senior Lead

ENGINEERINGUK; Greater London; On-site; GBP 85,000 - 110,000; Full time

Benefits offered by this job

Private Medical

Birthday leave

Wellbeing benefits

Job summary

dunnhumby, a global leader in customer data science, seeks a Sales Operations Senior Lead to drive data-driven sales performance insights and elite reporting. You will partner with Sales, Product and Finance to optimise processes, dashboards and KPIs across global advertisers.

The role emphasizes data storytelling, stakeholder management, and cross-functional collaboration within the Demand & Supply team, supporting growth and operational excellence.

Qualifications

• Experience in a sales operations, analytics, or consulting role.
• Strong commercial acumen with a proven ability to support revenue growth through data and insight.
• Experience partnering with sales teams and senior stakeholders to influence decision-making.
• Solid understanding of the digital or retail media landscape.
• Excellent data analysis and storytelling skills, translating complex data into insights.

Responsibilities

• Analyse and interpret sales performance data to provide insights and identify growth opportunities.
• Develop a deep understanding of sales performance with regular deep-dives and cross-functional sessions.
• Partner with Finance and Product to design and deliver dashboards and reporting frameworks.
• Own and evolve sales performance reporting for stakeholders at all levels.
• Monitor and evaluate key sales KPIs to inform decision-making and strategy.
• Support sales planning processes including budgeting, forecasting and performance tracking.
• Optimise sales processes to improve efficiency across teams.
• Shape future sales tooling by defining requirements for CRM and data infrastructure.

Skills

Sales operations

Analytics

Commercial acumen

Stakeholder management

Cross-functional collaboration

Data storytelling

Tools

CRM systems

Reporting tools

Job description

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About dunnhumby

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

Tesco Media

Tesco Media is the ultimate media partner to brands. Built on unrivalled customer insight, it's a media owner with soul, scale, and storytelling power. Tesco Media helps brands and agencies connect meaningfully with customers, drive creative effectiveness, and grow at the point of purchase.

We're looking for a talented Sales Operations Senior Lead who expects more from their career. Sitting within the Demand & Supply team, this role plays a critical part in enabling sales success through data-driven insight, performance analysis, and operational excellence.

You will partner closely with Sales, Product, and Finance teams to optimise sales performance, improve processes, and unlock growth opportunities for global advertisers. This is a highly impactful role that sits at the heart of our commercial strategy-helping to shape how we measure success, identify opportunities, and scale effectively.

What you'll be working on

• Analyse and interpret sales performance data, providing clear insights to identify growth opportunities across clients and categories
• Develop a deep understanding of sales performance, running regular deep dives and working sessions with sales teams to drive improvements
• Partner with cross-functional teams, including Finance and Product, to design and deliver dashboards and reporting frameworks
• Own and evolve sales performance reporting, ensuring stakeholders at all levels have access to accurate, actionable insights
• Monitor and evaluate key sales KPIs, using data to inform decision-making and future strategy
• Support sales planning processes, including budgeting, forecasting, and performance tracking
• Optimise sales processes, identifying efficiencies and improving ways of working across teams
• Shape the future of sales tooling, including CRM systems and data infrastructure, by defining requirements and driving enhancements

What we're looking for

• Experience in a sales operations, analytics, or consulting role, ideally within a media, retail media, or advertising environment
• Strong commercial acumen with a proven ability to support revenue growth through data and insight
• Experience partnering with sales teams and senior stakeholders to influence decision-making
• Solid understanding of the digital or retail media landscape
• Excellent data analysis and storytelling skills, with the ability to translate complex data into actionable insights
• Experience working in cross-functional environments and managing multiple stakeholders
• Familiarity with CRM systems and reporting tools

What You Can Expect From Us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process - please let your recruiter know what adjustments would help.

UK Benefits

• Flexible Allowance that can be used towards selected benefits, with any remaining unused allowance paid in salary or directed to pension contributions
• Private Medical cover through Vitality, including the option to add partner and/or dependants within the flexible allowance
• Mandatory Life Assurance cover, Income Protection and confidential Employee Assistance support for employees and their families
• Access to wellbeing and lifestyle benefits including gym support, cycle to work, travel insurance, dental options and technology purchase schemes
• Long Service Awards and Talent Scout referral programme
• Birthday leave plus a range of family and annual leave benefits available to eligible employees

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

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