Sales Operations Project Manager

Informa Group Plc.; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Informa Group is searching for a Sales Operations Project Manager to join their London office. This pivotal role involves leading sales process transformation projects across commercial teams, optimizing the CRM platform, and managing stakeholder communication. The position offers opportunities for professional growth and is part of an inclusive and supportive company culture.

Benefits

Flexible working options

Volunteer days

Career development opportunities

25 days annual leave plus additional benefits

Company funded private medical cover

Wellbeing support

Diversity and inclusion program

Qualifications

• Experience in sales operations, project management, or commercial enablement roles.
• Strong background in managing cross-functional projects.
• Background in change management and process improvement.

Responsibilities

• Lead project manager for sales process change initiatives.
• Define project scopes, goals, deliverables, and success metrics.
• Coordinate delivery of CRM enhancements and training.

Skills

Stakeholder Management

Change Management

Project Management

Sales Operations

Tools

Salesforce

Job description

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Company Description

This role is based in London, UK Office

Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology, and business festivals together. We're combining prestigious events like Cannes Lions, Black Hat, Money20/20, GDC, and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.

Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals.

Job Description

We are seeking a strategic Sales Operations Project Manager to join the LIONS Sales Operations team, reporting to the Head of Sales Operations. As the central owner of sales process transformation across our commercial teams, this role will lead cross-functional projects that drive improvements in sales execution, optimize our CRM platform in collaboration with development teams, and champion change management efforts to enable successful launches of new revenue streams and brands.

Key Responsibilities

• Act as the lead project manager for sales process change initiatives across LIONS commercial teams.
• Define project scopes, goals, deliverables, and success metrics in collaboration with commercial leadership.
• Serve as the key liaison between the sales organisation and CRM development team.

• Coordinate the delivery of CRM enhancements, including UAT, training, and documentation.

• Lead the change management process for integrating new revenue models, sales process, and brand rollouts into the existing commercial framework.
• Partner with stakeholders across Sales, Marketing, Product, and Finance to ensure smooth transitions.
• Develop and execute training, communications, and support materials to facilitate adoption.

Qualifications

• Experience in sales operations, project management, or commercial enablement roles.
• Strong background in managing cross-functional projects in fast-paced commercial environments.
• Proven experience working with Salesforce.
• Excellence in stakeholder management and communication.

• Strong project management and organizational skills.

• Background in change management and process improvement.

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say LifeAt.Informa.com

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most - although not all - of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.