Sales Operations Manager, Devices and Services

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Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in demand planning, forecasting or supply chain within the hardware, e-commerce, telco, consumer electronics or fashion industry.
• Experience building confidence forecasts that incorporate baseline models, promo/event lifts, pricing elasticity, new product introductions, channel insights, and participant analysis.
• Experience in spreadsheet software, including Google Sheets or similar, with data manipulation, analysis, and reporting capabilities.

Preferred qualifications:

• Experience in the telecommunications industry.
• Experience as a change agent, including experience in project management and business process re-engineering.
• Excellent problem-solving skills with the ability to drive decisions with data experience.
• Excellent communication and collaboration skills, with the ability to build relationships and influence stakeholders.

About the job

The Business Strategy & Operations organization provides business critical insights using analytics, ensures cross functional alignment of goals and execution, and helps teams drive strategic partnerships and new initiatives forward. We stay focused on aligning the highest-level company priorities with effective day-to-day operations, and help evolve early stage ideas into future-growth initiatives.

In this role, you will collaborate closely with sales, demand planning, and go-to-market teams to develop and maintain precise weekly, quarterly, and annual forecasts. You will own the planning assumptions, incorporating top down guidance, market trends, seasonality, and engaged insights. Additionally, you will lead performance reviews, analyse sales performance, and contribute to planning initiatives. This role requires problem-solving skills, communication, and a proactive approach to process improvement to enable data-driven decision-making across the business.

The Google Pixel team focuses on designing and delivering the world's most helpful mobile experience. The team works on shaping the future of Pixel devices and services through some of the most advanced designs, techniques, products, and experiences in consumer electronics. This includes bringing together the best of Google's artificial intelligence, software, and hardware to build global smartphones and create transformative experiences for users across the world.

Responsibilities

• Develop and maintain consensus driven demand forecasts (weekly, quarterly, annual) in close collaboration with sales, demand planning, GTM and finance.
• Lead weekly performance reviews, analyse sales data against forecasts, and communicate insights and performance updates to stakeholders.
• Collaborate on demand scenarios and product mix strategies to inform planning and bottoms-up forecasting.
• Improve sales planning processes; focusing on forecast accuracy, KPI refinement, driving and enabling data-driven decision-making.
• Lead the annual planning cycle at the cluster level, analyse trends and contribute to the development of business targets aligned with company objectives.