Sales Operations Manager

Zetron, Inc; Whiteley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global technology leader in Whiteley is seeking a Sales Operations Manager to enhance sales processes and manage data integrity across various platforms like SAP and Salesforce. This role is crucial for streamlining operations and supporting a dynamic sales team. Candidates should have strong ERP/CRM experience and excellent problem-solving skills. Join a collaborative work culture with competitive benefits.

Benefits

25 days annual leave plus Bank holidays

Generous pension plan, company match up to 9%

Company bonus scheme

Annual pay reviews

Personal approach to training and development

Employee Assistance Program

Income protection

Life assurance

Flexible core working hours

Open plan, modern office environment

Qualifications

• Proven experience with ERP and CRM systems at an administrator or super-user level.
• Excellent communication skills and a collaborative, service-oriented approach.
• Strong IT literacy and a passion for systems and process improvement.
• Experience managing or supporting sales processes, pricing structures, or product data management.

Responsibilities

• Manage product, pricing, and sales data in DAX/SAP ensuring integration with Salesforce.
• Act as Salesforce Administrator resolving issues for Global Sales teams.
• Lead and administer the New Product Introduction (NPI) process.
• Produce reporting for senior leadership teams.

Skills

Data integrity

Salesforce Administration

Problem-solving

Interpersonal skills

Tools

SAP

Microsoft Dynamic

Salesforce

Job description

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DTC, a Codan company, operates in fast growing markets offering innovative and robust wireless security products, leading-edge IP centric network devices, and C4I application software solutions, along with high performance wireless broadcast systems for all industries.

Our passion for innovation keeps us one step ahead in the rapidly changing and increasingly challenging environments within which we perform, whether on the battlefield, in the streets of our cities, or at the world's largest sporting events.

High performance IP Video, communications, and broadcast systems enable our customers to securely monitor, control, communicate, and share information with confidence in complex environments and in the most demanding situations.

What will you be doing?

Reporting to the Vice President of Sales Europe, the Sales Operations Manager will play a critical role in bridging the gap between the Global Sales team and Operations at DTC, a global technology leader in secure wireless communications and surveillance systems. Based in our Hampshire office, the candidate will be responsible for ensuring data integrity, improving systems efficiency, and enabling operational excellence across ERP and CRM platforms including SAP, Microsoft Dynamic, and Salesforce.

This is a high-impact, cross-functional role where you'll act as a key point of contact for sales teams worldwide—helping to streamline quoting activities, manage the New Product Introduction (NPI) process, and deliver essential reporting to senior leadership. You'll also contribute to system improvement projects, playing a hands-on role as a Salesforce Super User and process champion within the business.

Key Responsibilities Include:

• Managing and maintaining the accuracy of product, pricing, and sales data in DAX/SAP and ensuring integration with Salesforce.
• Acting as the Salesforce Administrator and point of contact for Global Sales teams—resolving issues and enabling quoting activities.
• Leading and administering the New Product Introduction (NPI) process and coordinating with Operations on End-of-Life (EOL) product transitions.
• Producing regular and ad-hoc reporting for senior leadership teams.
• Driving system and process efficiencies across Sales Operations by contributing to ongoing Salesforce and ERP improvement projects.
• Participating in DAX and Salesforce Super User Groups to improve user experience and adoption.
• Ensuring compliance with import/export legislation and internal corporate governance standards.

About You:

The ideal candidate will be a proactive, tech-savvy operator who understands the importance of clean data, clear processes, and responsive support in a high-performing sales environment. Confidence in navigating ERP and CRM systems (especially Microsoft Dynamic, SAP, and Salesforce) and enjoy solving problems before they impact the wider business.

The perfect candidate should bring strong interpersonal skills, attention to detail, and a collaborative mindset, with the ability to work across departments and time zones. Whether it's troubleshooting a quoting issue or leading a systems improvement initiative, you’ll get satisfaction from making things run better.

To be successful in this role, you’ll ideally have:

• Proven experience with ERP and CRM systems (preferably Microsoft Dynamic, SAP, and Salesforce) at an administrator or super-user level.
• Excellent communication skills and a collaborative, service-oriented approach.
• Strong IT literacy and a passion for systems and process improvement.
• Experience managing or supporting sales processes, pricing structures, or product data management.
• The ability to handle sensitive compliance topics, including import/export regulations and corporate ethical guidelines.

Benefits and Culture

Our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion for the job and a “can-do” attitude.

• 25 days annual leave plus Bank holidays
• A generous pension plan, company match up to 9%.
• Company bonus scheme
• Annual pay reviews (discretional)
• A personal approach to training and development
• Employee Assistance Program
• Income protection
• Life assurance
• Flexible core working hours.
• Open plan, modern office environment

Enjoy working as part of a global organisation with teams in Whiteley, Hampshire; USA; Denmark, Singapore; Dubai and Australia.

DTC is committed to promoting a culture that supports personal development and embraces a diverse mix of employees throughout all levels of the organisation.

Interested in a career with us?

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