Sales & Operations Manager

Certas Energy UK Ltd; Warrington; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading company in renewable energy seeks a Sales & Operations Manager to drive growth and operational excellence. You will oversee P&L management, lead day-to-day operations, and ensure a customer-focused experience, all while collaborating with cross-functional teams to innovate and improve systems.

Benefits

Competitive salary & performance-based bonus

25 days holiday + public holidays

Opportunity to influence business growth

Qualifications

• Proven experience in a Sales & Operations or General Management role, ideally in renewable energy.
• Experience in Heat Pumps, HVAC or renewables is required.
• Strong commercial acumen with a track record of owning P&L and EBITDA.

Responsibilities

• Full ownership of P&L, EBITDA, and budget performance.
• Lead all day-to-day business operations across Sales, Logistics, Warehouse.
• Ensure that all touchpoints reflect brand values and technical excellence.

Skills

Commercial Acumen

Team Building

Analytical Mindset

Job description

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At Freedom Heat Pumps, we’re on a mission to accelerate the UK's transition to renewable energy by making heat pump technology accessible, affordable, and seamlessly integrated into homes and businesses. With a reputation for technical expertise, innovation, and customer service, we support installers, developers, and homeowners with industry-leading heat pump systems and solutions.

We are now seeking a Sales & Operations Manager to play a pivotal role in driving commercial performance and operational excellence across our growing organisation.

The Role

As our Sales & Operations Manager, you’ll oversee and integrate the commercial and operational functions of the business, ensuring the performance of our sales, customer service, technical.

Reporting directly to the Business Development Director, you will be responsible for delivering growth, optimising profitability, and building scalable, customer-centric processes that keep Freedom at the forefront of the UK’s clean energy future.

Key Responsibilities

• Full ownership of P&L, EBITDA, and budget performance
• Lead forecasting and reporting in collaboration with the Finance team
• Ensure profitability through efficient resource allocation, cost control, and performance management
• Adjust operational strategies in real-time to meet financial and strategic targets

Operations & Delivery

• Lead all day-to-day business operations across Sales, Logistics, Warehouse.
• Implement scalable processes to support rapid growth
• Ensure operational KPIs are met or exceeded
• Champion operational excellence and continuous improvement initiatives
• Build, lead, and mentor cross-functional teams (Sales Experts, Warehouse, Logistics.
• Support recruitment, onboarding, and development of key operational roles
• Oversee logistics and warehousing operations, ensuring efficient product flow and stock management
• Lead the development of new operational hubs and infrastructure as needed

Customer Experience

• Ensure that all touchpoints from first enquiry to installation reflect our brand values and technical excellence

Who We’re Looking For

• Proven experience in a Sales & Operations or General Management role, ideally in renewable energy, tech-enabled services, or fast-growing consumer businesses
• Experience in Heat Pumps, HVAC or renewables.
• Strong commercial acumen with a track record of owning P&L and EBITDA
• Exceptional leadership and team-building skills across multidisciplinary teams and driving sales performance.
• Experience in scaling operations from startup or early-stage growth
• Understanding of Stock control and availability.
• Deep understanding of customer lifecycle, acquisition, and retention strategies
• Analytical mindset with proficiency in using data for strategic decision making
• A natural collaborator, with the ability to engage cross-functionally at all levels
• Passion for sustainability, renewable energy, and innovation

What We Offer

• Competitive salary & performance-based bonus
• 25 days holiday + public holidays
• The chance to shape the growth of a business on the frontlines of the energy transition