Sales Operations Manager

Escode; Manchester; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Escode is seeking a Sales Operations Manager in Manchester to transform sales data into actionable insights and drive revenue growth. You will partner with regional leaders to optimise processes, CRM systems, governance and strategic planning across a global sales organisation.

Lead pipeline governance, performance reporting and territory forecasting, while acting as the primary Salesforce support contact and enabling scalable, data-driven decision making.

Qualifications

• Experience leading sales operations or revenue operations functions.
• Proven ability to transform data into actionable insights for leadership.
• Experience with CRM systems and sales governance processes.
• Industry knowledge in technology or SaaS is advantageous.

Responsibilities

• Manage account allocation, segmentation and deduplication to optimise coverage.
• Maintain and improve CRM and marketing systems for data quality and reporting.
• Administer sales compensation plans and governance processes.
• Define sales rules of engagement across divisions.
• Ensure accuracy of pipeline and revenue data with governance reporting.
• Drive CRM data quality and lead management processes.
• Develop reporting, dashboards and KPI metrics for sales performance.
• Support territory planning, forecasting and performance analysis.
• Be the primary Salesforce support contact and triage issues.
• Lead pipeline review meetings with Sales Management.
• Create regional, manager and product-level reporting.
• Support data-driven campaigns and performance outcomes.

Skills

Sales Operations

CRM experience

Stakeholder engagement

Data analysis

Cross-functional collaboration

Sales processes

Pipeline management

Governance

Sales compensation governance

SaaS/Tech industry knowledge

Tools

Salesforce

Power BI

Domo

Tableau

Job description

Location: Manchester / Hybrid (2 days in the office)

About the Job

As a Sales Operations Manager, you will be responsible for transforming sales data into meaningful business insight. Partnering with regional leaders across our global sales organisation, you will ensure the processes, systems and controls that underpin our commercial function are effective, scalable and data driven. From pipeline governance and performance reporting to CRM optimisation and strategic planning, you will play a pivotal role in enabling sales success and driving revenue growth.

Escode is a global leader in technology resilience and software escrow, helping organisations manage complex software supply chains through software verification and escrow solutions. As an independent business, we ensure business-critical software and source code are secure, accessible, and ready when it matters, reducing risk and strengthening resilience before issues arise. With over 40 years of experience, Escode pioneered the software escrow category in 1988, recognising the growing technology dependence of businesses and the need for a safety mechanism. We are proud to set industry standards and shape its direction, providing unparalleled expertise and reliability. Take a look at our website here to learn more about Escode: https://www.escode.com

Key Accountabilities:

• Manage account allocation, segmentation and de-duplication activities to optimise sales coverage and reduce account conflicts.
• Maintain and improve CRM and marketing systems to enhance data quality, reporting capabilities and process efficiency.
• Administer sales compensation plans, target setting processes and associated governance activities.
• Define and enforce sales rules of engagement across business divisions to promote collaboration and alignment.
• Maintain the integrity and accuracy of sales pipeline and revenue data through governance and exception reporting.
• Drive CRM data quality initiatives and ensure accurate lead management processes are maintained.
• Develop and deliver reporting, dashboards and KPI metrics that provide insight into sales performance.
• Support sales leadership with territory planning, forecasting and performance analysis.
• Act as the primary point of contact for Salesforce support and issue triage.
• Facilitate pipeline review meetings with Sales Management teams.
• Create and maintain reporting at regional, manager, individual and product/service level.
• Support sales enablement initiatives through data-driven campaigns and measurable performance outcomes.
• Provide competitive intelligence, analysis and operational insights to support strategic decision-making.
• Collaborate with Finance, Sales, Marketing and Operations teams to deliver consistent and effective sales processes.
• Identify opportunities to improve sales processes, controls and business performance.

Skills:

• Proven experience in a Sales Operations, Revenue Operations or similar business operations role.
• Proven experience working with CRM platforms, ideally Salesforce.
• Advanced reporting and analytical skills with the ability to transform data into actionable business insights.
• Experience using business intelligence and visualisation tools such as Power BI, Domo or Tableau is desirable.
• Experience partnering with senior stakeholders and presenting insights to leadership teams.
• Understanding of sales processes, pipeline management and performance metrics.
• Excellent problem-solving skills with strong attention to detail.
• Ability to manage complex projects and drive cross-functional collaboration.
• Experience with sales compensation planning or governance would be advantageous.
• Technology, software or SaaS industry experience is desirable.

If you do not want us to retain your details, please email [e-mail]. All personal data is held in accordance with the go.escode.com/l/1073281/2026-06-22/44lv75m/1073281/1782134686d6373MrZ/Escode___Candidate_Privacy_No… We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work Escode does