Sales Operations Manager

Immediate Media Co; London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

An established industry player is seeking a Sales Operations Manager to lead Salesforce initiatives and optimize sales processes. This role is pivotal in ensuring the advertising department has the right tools for operational excellence. You will be responsible for executing the sales strategy, managing platform development, and fostering a collaborative culture. The company offers a supportive environment with a focus on well-being and development, including flexible working options and tailored training. This is a fantastic opportunity to make a significant impact and grow within a dynamic team.

Benefits

Relaxed working environment

Supportive well-being initiatives

25 days holiday plus birthday day off

Tailored training and development

Flexible / hybrid working

Cycle to work scheme

Enhanced Family Policies

Competitive pension plans

Life Assurance

Modern office with collaborative spaces

Qualifications

• Proficient in Salesforce with strong analytical and project management skills.
• Good communication and collaboration abilities to support teams effectively.

Responsibilities

• Execute sales operations strategy and drive Salesforce implementation.
• Manage platform development, training, and user feedback.

Skills

Salesforce proficiency

Communication skills

Analytical skills

Project management

Collaboration

Tools

CRM Analytics

Data visualization tools

Job description

Sales Operations Manager - Maternity Cover (Up to £50,000)

Immediate is home to some of the biggest and most loved consumer brands in the UK, including Radio Times, Good Food and BBC Gardeners World magazine. Our trusted, quality content reaches millions of people a month across digital, print, video, podcasts, apps and live events.

We’re the destination for people looking to get more from the things they love. We’re here to inspire, fuel, encourage and educate.

Whether it’s the big things, or the little things; from reaching fitness goals to savouring good food, cultivating outdoor spaces, or enjoying the latest TV sensation – we help bring our audiences joy!

About the role

As the Sales Operations Manager, you will be the business sponsor for IM’s instance of Salesforce (Connect) and how we use the platform to drive operational excellence across the advertising department. As business sponsor you will have overall responsibility for ensuring the system meets the needs of the business and ensuring commercial teams have the right tools and reporting in place to maximise the business benefits of the system.

As a Sales Operations Manager you will;

• Execute the sales operations strategy for the year.
• Drive the Salesforce implementation roadmap, aligning with department goals.
• Manage platform development, budgets, implementation, and user feedback.
• Optimise processes, drive training and adoption, and manage communication channels for systems.
• Deliver weekly system highlights spotlighting activity and new revenue.
• Improve insight by specifying requirements for sales reports and dashboards and collaborating with the data analysts to deliver these.
• Organise regular training sessions around Salesforce and CRM Analytics.
• Manage the group’s presence at industry events (i.e. SF World Tour).
• Drive the Connect Pathway and learning on the Ad Academy.
• Strive to improve consistency of input from the sales teams and validity of data.
• Participate in the People and Culture pillar as part of the Advertising OKRs.

Qualifications

• Proficiency in Salesforce platform and a familiarity with data visualisation. Ability to upskill and guide team members in using these tools effectively.
• Good communication skills to interact with end-users, understand needs, and manage support. Strong presentation skills also helpful.
• Ability to foster a collaborative culture, engage with different teams, and provide guidance.
• Strong analytical skills, particularly in evaluating and optimising processes across systems.
• Solid project management skills driving roadmaps, overseeing implementations, and leading cross-functional projects.
• Proactive attitude with an ability to drive change and deliver results in a dynamic environment.

Benefits

• A relaxed working environment with regular socials including a summer festival.
• Supportive well-being initiatives and benefits, talks & workshops, and Mental Health First aiders & Champions.
• 25 days holiday plus a day for your birthday. Our offices will be closed between Christmas and New Year’s which are in addition to your annual entitlement.
• Tailored training and development through both our in-house learning platform and LinkedIn Learning.
• A progressive and transparent culture focused on your development.
• Flexible / hybrid working plus early finish Fridays.
• Cycle to work scheme.
• Enhanced Family Policies including paternity, adoption and surrogacy leave. We also provide a pregnancy loss, fertility, and carers policy.
• Competitive pension plans and Life Assurance.
• A newly renovated modern office with lots of collaborative spaces.

At Immediate, we pride ourselves on our open, collaborative, and dynamic culture that empowers our people to thrive and give their best. We care deeply about our people, environment, and impact. Our active Diversity & Inclusion network, comprehensive well-being programs, and clear sustainability strategies reflect this commitment.

People are at the heart of our business and creating a diverse and inclusive working environment is extremely important to us. Immediate is an equal opportunities employer. We’ll never treat anyone less favourably because of their sex, gender reassignment, pregnancy and maternity, marital/civil partnerships, sexual orientation, race, nationality, ethnic origin, age, religion or belief or disability. We’re also committed to supporting applications from those who are returning to work following a career break, maternity leave or caring responsibilities.

Immediate is a place where you can grow, be supported, and make a difference.