Sales Operations Manager

SumUp Inc.; City of Westminster; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

28 days paid leave

Annual L&D budget for conferences/edu

Private health insurance (including -

Salary-sacrifice commuter benefits

Retirement scheme (SumUp matches 7%)

Life insurance (MetLife)

Job summary

SumUp Inc. is seeking a Sales Excellence professional to own a portfolio of Telesales initiatives from planning to delivery. You will partner with Sales leadership and cross-functional teams to improve lead engagement, conversion, pricing compliance and product adoption across markets.

You will drive change management, maintain playbooks and KPIs, and use data and AI-enabled tools to surface opportunities and support scalable rollouts. Covent Garden office-based with a global scope.

Qualifications

• Experience in sales operations, commercial operations or revenue operations, ideally with exposure to telesales or inside-sales channels.
• Strong track record of leading cross-functional initiatives and driving execution without formal authority.
• Comfort using data, spreadsheets, dashboards and CRM reports, plus basic SQL to investigate performance trends.
• Experience designing or improving sales processes, playbooks and KPIs with understanding of CRM systems and tooling.
• Ability to work confidently with AI-enabled tools and automation workflows.

Responsibilities

• Monitor and analyse key Telesales funnel performance metrics across markets, identify trends and bottlenecks, and drive improvement initiatives.
• Take ownership of a portfolio of channel initiatives, setting milestones, managing dependencies and ensuring delivery.
• Partner with Sales leadership, Online Marketing, Product, Infrastructure, Enablement, Pricing and Analytics to shape process and tooling changes.
• Lead change management for new tools, processes and KPIs, including communications, documentation and adoption tracking.
• Maintain the channel's playbooks, operating processes and feedback loops as the single source of truth.
• Collaborate with Sales Leadership to shape and drive Telesales channel strategy through quarterly planning and performance reviews.
• Contribute with cross-functional teamwork to prioritise initiatives and translate insights into action.

Skills

Sales operations

Revenue operations

Telesales

Cross-functional leadership

Data analysis

CRM reporting

SQL basics

Change management

AI tools

Tools

CRM systems

Sales tooling

Job description

Sales Excellence is a key driver of SumUp's Telesales acquisition strategy, playing a central role in defining the channel's direction, driving performance improvements and coordinating the initiatives needed to turn strategic priorities into measurable business results across Europe. The team works across functions and markets to continuously improve the channel's key performance metrics, ensuring that strategic decisions translate into tangible improvements in day-to-day execution. For the next year, this role will help drive that agenda forward while the current owner is on parental leave, taking ownership of a portfolio of initiatives focused on improving channel performance, including lead engagement, conversion, pricing compliance and new products adoption. It's an opportunity to make a visible and immediate impact on a strategically important acquisition channel at SumUp, with clear priorities already in motion and genuine ownership over how initiatives are prioritised, implemented and translated into measurable results across markets.

What you'll do

• Monitor and analyse key Telesales funnel performance metrics across markets. Identify trends and bottlenecks, proactively drive initiatives to address performance gaps, and propose and coordinate improvement solutions.
• Take ownership of a portfolio of channel initiatives, from setting milestones and managing dependencies through to delivery and follow-up.
• Partner with Sales leadership, Online Marketing, Product, Infrastructure, Enablement, Pricing and Analytics teams to shape process and tooling changes to improve the sales experience and our commercial offer.
• Lead change management for new tools, processes and KPIs, including communications, documentation and tracking adoption.
• Maintain the channel's playbooks, operating processes and feedback loops as its single source of truth
• Partner with the Sales Leadership to shape and drive the Telesales channel strategy through quarterly planning and ongoing performance reviews, using performance insights and company-wide priorities to define direction, prioritise initiatives and continuously adapt the channel's agenda.
• Experience in sales operations, commercial operations or revenue operations, ideally with exposure to Telesales or inside-sales channels
• Strong track record of leading cross-functional initiatives, managing dependencies and driving execution without relying on formal authority
• Comfort using data, spreadsheets, dashboards and CRM reports (plus basic SQL) to investigate performance trends and inform decisions
• Experience designing or improving sales processes, playbooks and KPIs, with a good understanding of CRM systems and sales tooling, as well as strong change management and adoption skills
• Ability to work confidently with AI-enabled tools and automation workflows to spot opportunities and support their rollout

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.

Opportunity to work with a truly global, multicultural team from our central Covent Garden location, wrapped in historic charm and modern flair. This involves an office-first setup

Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

• Generous time off: enjoy 28 days of paid leave, plus bank holidays and special leaves
• A dedicated annual L&D budget for attending conferences and/or advancing your career through further education
• Health matters: private health insurance, including optical and dental
• Life made easier: salary-sacrifice commuter benefits via Gogeta
• Financial security: retirement scheme (SumUp matches 7% when you contribute 5%)
• Peace of mind: life insurance from MetLife for 2\\times your salary