Sales Operations Manager

JR United Kingdom; Cardiff; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the pharmaceutical sector is hiring a Sales Operations Manager who will support the sales team by optimizing processes and tools. The role demands expertise in CRM systems and data analysis, alongside strong problem-solving skills to enhance performance. Join us to empower clients with data-driven insights and strategic guidance.

Qualifications

• Strong understanding of sales processes and CRM systems.
• Ability to thrive in a fast-paced environment.
• Excellent communication skills across organization levels.

Responsibilities

• Evaluate and implement sales processes to drive efficiency.
• Manage and maintain accurate sales forecasts.
• Develop and deliver training programs for the sales team.

Skills

Problem Solving

Organizational Skills

Project Management

Data Analysis

Interpersonal Skills

Collaboration

Education

Relevant experience in sales operations or business operations

Tools

Salesforce

HubSpot

Excel

Tableau

Power BI

Job description

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Airfinity is a leading provider of data and analytics solutions in the pharmaceutical industry. We partner with clients to help them better understand disease landscapes, predict demand, and improve outcomes for various infectious diseases and therapeutic areas. Our mission is to deliver strategic insights and expert guidancethat empower our clients to make informed decisions.

Position Overview:

The Sales Operations Manager will play a key role in supporting and enabling the sales team to operate efficiently and effectively. This position is responsible for developing and managing processes, tools, and systems that ensure optimal performance and productivity across the sales organization. The ideal candidate will possess operational expertise, a can-do attitude, and a collaborative approach to problem-solving.

Key Responsibilities:

Sales Process Optimisation

• Evaluate, refine, and implement sales processes to drive e9iciency and productivity.
• Develop and maintain documentation of standard operating procedures (SOPs).
• Identify areas for continuous improvement within the sales lifecycle.

Sales Forecasting and Reporting

• Manage the development and maintenance of accurate sales forecasts.
• Analyse and report key metrics such as pipeline development, conversion rates, and win/loss ratios.
• Provide actionable insights to sales leadership and senior management to influence strategy.

CRM and Technology Management

• Manage and optimise CRM systems and other sales tools.
• Ensure data quality and integrity within the CRM.
• Support and inform Marketing and Lead Gen activities through CRM data
• Advise on most e9ective CRM integrations (e.g. Slack, LinkedIn, ZoomInfo or Gong)
• Collaborate with IT and sales teams to implement new tools and ensure adoption.

Performance Management and Analytics

• Monitor and analyse performance metrics at individual and team levels.
• Generate dashboards and reports for leadership to evaluate overall performance.

Training and Enablement

• Develop and deliver training programs aimed at improving sales team capabilities.
• Facilitate onboarding of new sales hires.
• Ensure ongoing learning and skill development through coaching and workshops.

Skill, Qualifications and profile:

• Relevant experience in sales operations, business operations, or a similar role.
• Strong understanding of sales processes, CRM systems (e.g., Salesforce, HubSpot), and sales performance metrics.
• Proficiency in data analysis and reporting tools (e.g., Excel, Tableau, Power BI).
• Excellent problem-solving, organisational, and project management skills.
• Ability to collaborate cross-functionally and communicate effectively at all levels of the organisation.
• Familiarity with sales methodologies such as MEDDIC or BANT is a plus.

Key Attributes:

• Executer and problem solver with can-do mindset.
• Self-motivated and proactive.
• Ability to thrive in a fast-paced environment and manage multiple priorities.
• Strong interpersonal and leadership skills to influence without direct authority.

Location - London, Hybrid.

Our Commitment to Diversity and Inclusion

We are an Equal Opportunity Employer committed to fostering an inclusive and diverse culture. We do not discriminate on any basis and believe that a broad range of perspectives helps us innovate and reach our collective potential.

Join Airfinity and play a pivotal role in empowering pharmaceutical clients through data-driven insights, strategic guidance, and commercial success.