Sales Operations Executive

Richemont; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury goods company in London is seeking a Sales Operations Executive to manage daily operations and support relationships with retail and wholesale partners. The candidate should possess strong SAP skills, effective communication abilities, and a passion for delivering excellent client experiences. This role involves stock management, coordinating with international headquarters, and ensuring smooth product delivery processes.

Qualifications

• Experience in sales operations or related field.
• Ability to multitask and prioritize effectively.
• Detail-oriented approach and strong organizational skills.

Responsibilities

• Support daily sales operations, managing stock and product allocation.
• Handle inquiries professionally, ensuring best client experiences.
• Maintain strong relationships with retailers and stakeholders.

Skills

Fluency in English

Effective interpersonal and communication skills

Strong knowledge of SAP

Proficient in Excel

Organisational skills

Tools

SAP

Excel

Word

PowerPoint

Job description

Overview

HOW WILL YOU MAKE AN IMPACT?

As Jaeger-LeCoultre Sales Operations Executive, you will play a key role supporting the daily operations of the UK market, with internal and external stakeholders (Retail & wholesale channels). You will ensure the best possible end-client experiences by leveraging all available services and maintaining Jaeger-LeCoultre reputation and image within our network.

This position reports to the Head of Commercial and works closely with Jaeger-LeCoultre UK and HQ management.

Key responsibilities

• Sales Operations (50%)
  • Stock management and product allocation
  • Monitor sales to pro-actively replenish stock daily
  • Propose stock allocation between boutique and retailers based on recommended assortment
  • Accurately manage and dispatch orders in SAP; manage relationships with relevant stakeholders
  • Monitor stock transfers; manage stock consignment, carnet and goods returns
  • Handle enquiries (prices, availability, deliveries, complaints, etc.) professionally and efficiently
  • Handle requests for products (straps, archive extracts, repairs, spare parts)
  • Coordinate with Geneva/European teams on product requests and availability
  • Support boutique teams operations—from system coordination to event support
• Retailers’ requests and system management
  • Address CS/straps enquiries professionally and timely
  • Assist with printing and preparing new sales materials
  • Develop and maintain good relationships with retailers at store and head office levels
  • Manage orders and organize warranty cards/boxes
  • Organise stock takes twice a year
  • Maintain and update retailers information
  • Manage assortment levels via the provided Richemont system (Booster)
  • Assist with warranty activation

• SAP and Booster Key Users (20%)
  • Be the key user for SAP and Booster systems to ensure proper tool functioning
  • Ensure business processes are understood and executed; test SAP new releases; MDG workflow requester
  • Follow and implement Booster projects (automatic replenishment, warranty cards, orders, etc.)
  • Execute business transformation projects (e-commerce, match assortment, etc.)

• New Retail Specialist (25%)
  • Master tools and align with HQ for operations/guidelines
  • Act as the key user between Richemont x Jaeger-LeCoultre Switzerland and UK
  • Set training plan and materials for all boutiques (travelling across UK & Ireland)
  • Be aware of tools shared by Wholesale & Retail networks to optimize their utilization
  • Projects include: Extend, CFS, Financing, Pay-by-Link, Watchfinder, Powerfront chats, E-Appointments, Boutiques tools (engraving machines, diagnostic tools)

• Relationship Management (5%)
  • Be a team player and business enabler for both Retail and Wholesale networks
  • Develop and maintain strong relationships with internal and external stakeholders
  • Participate in Boutique events and International fairs

How will you experience success with us?

• Fluency in English (French is a plus)
• Effective interpersonal and communication skills
• Computer literate with strong knowledge of SAP and Excel; proficient in Word and PowerPoint
• Passionate, proactive, enthusiastic, and agile learner
• Ability to multitask and prioritise effectively
• Excellent organisational skills and detail-oriented approach
• Team player

What makes our group different?

Our true power lies in the diversity of our arts, cultures, and human skills, and our ability to foster untapped potential. We value freedom, collegiality, loyalty, and solidarity. We foster empathy, curiosity, courage, humility, and integrity. We care for the world we live in.

Your journey with us

We aim to provide a valuable recruitment process, allowing you to gain exposure to key decision makers and influential individuals:

1. Stage 1 – After your application is selected, our recruitment team will reach out within 2 weeks for an introductory call
2. Stage 2 – Interview with the Head of Commercial
3. Stage 3 – Interview with the Brand Director UK & Ireland

Learn more about life at Richemont:

Note: This description does not include external links in this refined version.