Sales Operations Executive

Citation; England; Hybrid; GBP 24,000 - 35,000; Full time

Job summary

A leading HR and Health Safety service provider in the UK is seeking a detail-oriented Sales Operations Executive in a hybrid role. Responsibilities include managing customer calls, reviewing appointment quality, and supporting lead management. Ideal candidates will have strong organisational skills, a proactive attitude, and a background in customer service. The position offers competitive pay, training, and various perks including holiday benefits.

Benefits

25 Days of Holiday

Birthday Bliss: a day off for your birthday

Post-Wedding Bliss: additional holiday for marriages

Growing Families perks

Healthcare cash plan

Qualifications

• Confident and proactive with a positive attitude.
• Strong listener and eager to learn.
• Sales or contact centre background is a plus.

Responsibilities

• Review customer calls to assess appointment quality.
• Manage inbound leads and distribute to teams.
• Handle appointment cancellations and communicate updates.

Skills

Organisational skills

Customer service

Attention to detail

Proactive attitude

Team player

Job description

Overview

Sales Operations Executive
Location: Wilmslow, Cheshire (Hybrid)
Working Hours: 8:30 am - 5:00 pm
Salary: 24,000 + Commission OTE 35K

We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We have been proudly delivering valuable HR and Health and Safety services to SME's across the UK for over 20 years. Passionate about service, we're on a mission to revolutionise our colleagues' and clients' experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.

The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team. This is a fantastic opportunity to play a key role in supporting our internal finance operations as we continue our exciting international growth journey.

We're looking for someone with excellent organisational skills and a collaborative approach to working across teams. If you thrive in a dynamic environment and enjoy being part of a business that makes a real impact, we'd love to hear from you.

The role

• Review recorded customer calls to assess the quality of appointments booked, ensuring they meet business standards and criteria.
• Share selected call recordings with colleagues to support training, feedback, and continuous improvement initiatives.
• Manage the administration and allocation of inbound leads to the appropriate teams or individuals.
• Answer inbound customer calls, providing a professional and helpful first point of contact.
• Handle appointment cancellations efficiently, updating systems and communicating changes as needed.

Requirements

About you

• Confident and proactive, with a positive, can-do attitude.
• Quick to pick up the phone and handle challenges head-on.
• Strong listener with great attention to detail.
• Eager to learn and excel.
• Sales or contact centre background is a bonus.
• Organised, reliable, and comfortable with admin tasks.
• Understands the value of great customer service.
• A team player who communicates clearly and works well with others.

Why join us?

If you're looking for your next opportunity to grow, have an eye for detail, and enjoy being the person who keeps things on track behind the scenes, this could be the perfect role for you!

As our new Call Quality & Support Administrator, you'll join a vibrant, fast-paced team that values collaboration, energy, and great conversations. In this role, you'll help ensure our appointments meet high standards, support lead management, and keep daily operations running smoothly.

In return, you'll get full training, ongoing support, and access to great benefits as part of the Citation Group. Whether you're taking your first step into a quality or admin role, or building on experience in a sales or customer service environment, this is a brilliant place to learn, grow, and make a real impact.

Perks & Benefits

• 25 Days of Holiday: 25 days of holiday, plus bank holidays.
• Birthday Bliss: A day off to celebrate your birthday.
• Post-Wedding Bliss: Extra weeks of holiday for new marriages.
• Growing Families: Vouchers and perks to celebrate growing families.
• Healthcare cash plan: Private healthcare for wellbeing.

Why not come and join our growing team now?