Sales Operations & CRM System Lead

MPI Ltd; Milton Keynes; On-site; GBP 50,000 - 65,000; Full time

Job summary

A leading global company is looking for a Sales Operations & CRM System Lead to optimize their CRM and enhance sales productivity. The role involves overseeing data management, providing insights through analytics, and supporting sales teams with training. A competitive benefits package is offered, including private medical cover and a pension plan.

Benefits

Retail discounts

Life assurance

Private Medical Cover

25 days holiday with a purchase scheme

Salary sacrifice personal pension plan

Qualifications

• Degree or HNC/D in Business Administration or Information Management.
• Experience in Sales Operations and Sales data analysis required.
• Proficient in CRM systems with skills in producing BI reports.

Responsibilities

• Oversee CRM management, ensuring data integrity and usability.
• Manage BI reporting for decision-making insights.
• Conduct sales forecasting and budgeting processes.

Skills

CRM systems proficiency

Sales data analysis

Strong communication skills

Presentation skills

Basic commercial understanding

Education

Degree in Business Administration

HNC/D in Information Management

Tools

Power BI

Sugar CRM

Job description

Sales Operations & CRM System Lead

• Department: Sales HQ

• Type of Position: Permanent

• Location: UK

• Reporting to: Sales HQ Manager

About The Company

Imagine being part of a Global leader, where innovation and customer satisfaction drive everything they do. Join our Sales HQ team for an exciting new challenge.

Primary Objective: Increase sales productivity, effectiveness, and revenue.

The Role:

Join our client as Sales Operations & CRM System Lead; overseeing and optimising our CRM, providing valuable insights and analysis to help enhance the productivity and efficiency of our sales teams. You'll own and maintain data integrity and be responsible for mapping our sales processes.

Key Responsibilities:

• CRM Management: Oversee and maintain, the development and utilisation of the CRM across the company. Ensuring data accuracy, correct coding, and usability.

• Reporting & Analytics: Managing the development and maintenance of our BI reporting. Using this platform to provide insights to support decision-making.

• Forecasting & Budgeting: Managing sales forecasting and budgeting processes.

• Training and Support: Provide training and the supporting material to the sales teams on tools and processes.

• Performance Metrics: Using objectives and key results to measure effectiveness of sales operations initiatives.

• Management insights: provide insights on customer behaviour product sales gaps and pricing anomalies.

Essential skills, education, and experience:

• Degree or HNC/D in Business Administration, information management or related field.

• Experience in Sales Operations, Sales data analysis or similar.

• Experience with producing power BI data and reporting dashboards.

• Proficiency with CRM systems and sales analysis.

• Strong communication and presentation skills.

• Basic/ intermediate commercial understanding of business.

• Ability to work independently and manage time.

• Willingness to learn about the business

• Ability to meet deadlines.

• Versatile attitude and a team player.

Desirable skills, competencies, and experience:

• Other qualifications to support Information Systems or Data analysis

• Sugar CRM experience and data management including validation, data matching and quality control

• Versatile attitude to take on different tasks.

• Show a will to succeed and make things happen.

• Be a willing part of a Team which has diverse responsibilities within the business

What's Offered:

Our are continuously working to make our team even more diverse and inclusive. We welcome applications from all and are committed to attracting, recruiting and retaining the most talented individuals. They have sustainable development goals and believe in caring for our futures as well as the future of the planet.

competitive and attractive package of benefits including, retail discounts, life assurance, Private Medical Cover, 25 days holiday including a holiday purchase scheme, a salary sacrifice personal pension plan and more!

The Selection Process: Upon successful application, candidates will be asked to undertake a first interview online followed by some online testing and lastly a second interview face-to-face, onsite at our clients Offices.