Sales Operations Analyst - Salesforce

Job Description

Primary Details

Time Type: Full time
Worker Type: Employee

Sales Operations Analyst - Salesforce

(London/Home Hybrid)

The Opportunity

QBE Europe is currently recruiting for a Salesforce lead to join our Sales Operations team in our London office. In this position, you will be responsible for optimising our regional Salesforce instance, extracting the maximum value from our Salesforce platform to enable the user base in their day-to-day activities. This will involve ensuring sales data is well-managed and integrated effectively with other QBE systems (e.g. Pega / EI) and interacting with the global platform owner to ensure regional requirements are met.

This is a newly created role from growth that will have international exposure. Excitingly, you are joining at the build phase as we develop and mature our sales operations capabilities. This is a great opportunity for you to develop key relationships across QBE as the ‘face of SalesOps’ by driving the agenda and having a real impact across the organisation.

If you are looking for a role to leverage your existing Salesforce expertise and transition into a more business-facing role, we would love to hear from you!

Your new role

• Act as EO ID Point of contact to global Salesforce platform owners, manage cases development, testing, etc.
• Advise EO HoSalesOps on the regional configuration capabilities whilst operating on a single global org. Deliver directly or through the wider QBE teams solutions to enhance user experience.
• Engage with key stakeholders to develop tailored reporting to best serve local needs, sharing insight proactively to inform decision-making.
• Responsible for improving data quality to enable performance management and business insight, monitoring the data quality of on/offshore data entry and automatic data generating processes, performing reconciliations and ETL actions to maintain the highest possible accuracy of data.
• Proactively gather feedback from end users and lead the “Super User” group. Organize and facilitate ongoing training for new and existing users to help drive adoption of Salesforce.
• Understand business drivers across regions / Line of Business and develop tailored solutions to support. This will range from production and delivery of training material through planning, leveraging data to educate and influence, identifying efficiency and revenue growth opportunities.
• Serve as point-person for day-to-day Sales Cloud maintenance and optimization.

About you

• Clear Salesforce experience with the ability to understand the ecosystem of multiple data systems, how they work together, and upstream/downstream implications of proposed changes.
• Advanced Excel and Power BI skills; Salesforce Lightning experience is a plus.
• Skills in analyzing information and interpreting data to support and answer end user questions.
• Knowledge in using relevant information and individual judgment to comply with organizational and legal regulations.
• Experience in navigating organizational structure by networking and building relationships.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

We’re an international insurer that’s building momentum towards realizing our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE, we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job. We have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/).

With more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

To find out more about why you should work for QBE, visit our careers website.

At My Best - QBE Benefits

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support, and flexibility to help you concentrate on living your best life personally and professionally. FOR UK ONLY: As well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share, and compressed hours.
• Pension - you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance - we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies - we offer 26 weeks leave at full pay regardless of how you become a parent.
• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
• Cycle-to-Work - benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.

To find out more visit our Reward Page.

QBE Awards

Some of the awards QBE are proud to have won, been a finalist for, and shortlisted for include;