Sales Operations Analyst

Britvic; Metropolitan Borough of Solihull; On-site; GBP 30,000 - 50,000; Full time

Job description

In combining Carlsberg’s and Britvic’s legacy businesses in the UK to form Carlsberg Britvic, we are creating an integrated beverage powerhouse in the market. Stronger together, we have a unique opportunity to get ahead and stay ahead of the competition while building a truly iconic business proposition. We offer customers an enhanced portfolio as the leading supplier combining beer and soft drinks, supported by a world-class sales force capable of unlocking growth opportunities across multiple channels and occasions. We are leveraging the strength of our integrated supply chain to make great-tasting brands available everywhere. Additionally, we are building brand equity while delighting consumers through outstanding marketing and innovation platforms. To fuel this opportunity, we are combining our talent, capabilities, and know-how across our integrated organization.

Job Overview

12 month FTC

Britvic has embarked on a significant change program across the GB Commercial function, part of which involves the creation and implementation of a Shared Services model to support the Customer Management team in its vision to become a high-performing commercial organization that always delivers the budget, wins at POP and beats the market.

The Sales Operations team (SOPs) will take ownership of key commercial activities and processes in close conjunction with the GB Customer Management team including (but not limited to) coordination of new account openings, customer price file management, investment management, invoice reconciliation, pricing & invoice dispute management, gift & samples orders and POS orders.

Reporting into the SOPs Manager, the Senior International Sales Operations Analyst will be responsible for the day-to-day timely and accurate completion of commercial activities and processes working closely with the Customer Management team in the International Business Unit and other Commercial functions.

Key Responsibilities

• Day-to-day completion of the SOPs commercial activities within agreed SLAs
• Day-to-day management of internal & external queries through to resolution, providing regular status updates
• Forge strong relationships and communication lines with the relevant Customer Management teams and other Commercial functions

Requirements

• A background in customer service roles is desirable
• The ability to communicate in multiple languages is desirable
• Experience working in a shared services environment is desirable
• Strong IT skills – both Microsoft Office and ERP systems (SAP preferable)
• Use of customer relationship packages such as Siebel is desirable
• Strong communication and relationship building skills are essential
• The ability to be highly organized, plan ahead and work proactively is essential
• A strong team player with excellent interpersonal skills is essential for the role
• Taking personal accountability for delivering high-quality work which is right first time
• Attention to detail and problem-solving

Key Behaviors

We Own It

• Works with the highest standards of integrity and with great pride
• Creates energy in others and themselves through their approach to work
• Tenacious – demonstrates a strong desire to make things happen
• Is accountable and holds others to account
• Takes personal responsibility to ensure results are delivered

We Care

• Engages with others in order to gain their support
• Works effectively with a diverse range of people across the business
• Creates respectful relationships with colleagues built on openness, honesty and respect

We Are Courageous

• Takes ownership for delivering results of outstanding quality
• Constantly challenges ways of working and seeks to improve
• Sets up ways of working that help others to "keep-it-simple"
• Is disciplined in thinking, decision making, action and follow through

We Are Stronger Together

• Always seeking new ideas and learnings from others
• Seeks opportunities for learning and personal growth beyond the day job
• Holds authentic conversations – say it as it is

We Act with Pace

• Demonstrates cut-through and the ambition to do the right thing