Sales Operations Analyst

Runna; City Of London; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading training platform is seeking a Sales Operations Analyst to enhance their channel operations in London. This role involves ensuring data integrity, managing CRM and payment platforms, and building insightful reports. Ideal candidates have 2-3 years of experience in sales operations and are meticulous problem solvers. The position offers a salary of £35,000 - £40,000 with various employee benefits including flexible working and health insurance.

Benefits

Flexible working

25 days holiday

Runna subscriptions

Strava membership

Private health insurance

Money for gear and events

Qualifications

• 2-3 years experience in sales ops or related roles.
• Highly proficient in CRM tooling in a sales/GTM team environment.
• Excellent written communication skills.

Responsibilities

• Ensure data integrity across the team’s pipeline, CRM and payment platforms.
• Build and maintain dashboards that provide actionable insights.
• Help onboard ambassadors and streamline related processes.

Skills

Data Integrity

CRM proficiency

Data analysis

Problem-solving

Communication

Tools

Google Sheets

Monday CRM

Zapier

Job description

We're putting together a talented team to build the #1 training platform for Runners

We help everyday runners become outstanding by building an incredible app providing world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon.

We’re growing extremely fast! In November 2023 we closed a $6.5M funding round led by JamJar with participation from Eka Ventures, Venrex and Creator Ventures. In 2024, we were selected by Apple as one of three global finalists for the 2024 iPhone App of the Year, reflecting the innovation and impact of what we’ve built and now in 2025 we have just been acquired by Strava!

Our ambition is huge: to become the go-to global leading training platform for millions of runners everywhere. We’re growing with purpose and looking for people who want to build something meaningful with lasting impact. With the recent acquisition by Strava accelerating our journey, now is a really magical time to join.

The Team you’ll Join

We’re looking for a highly organised, analytical problem solver to join our growing Ambassador Team and lead our Sales Operations! We’ve built an incredible community of influencers, creators and public figures who story tell their journey training with Runna and inspire their audiences to give Runna a go! As we continue to scale, we’re looking for someone to come in and really own the sales operations so that we can continue to grow and evolve the programme. This role will sit in the London HQ, with the team spread across London and Boston, and our Ambassadors spreading across the globe.

What You’ll Be Doing

As Sales Operations Analyst, you will play a pivotal role in scaling and future-proofing channel operations so that the team are set up to sign more Ambassadors, faster and more efficiently. You will primarily be responsible for ensuring data integrity, owning the CRM, pipeline and payment platforms, and supporting with analytics and data visualisation. Outside of this, we’re a growing team with a tonne going on and would love you to get stuck with wider team priorities also.

We’re looking for someone with proven experience in a similar sales operations or related role, who can take a leading role in ensuring our sales operations processes are robust, slick and future-proofed as the programme continues to scale.

As Sales Operations Analyst, your role will include:

1. Data Integrity and Tooling (50%)
   • Ensure data integrity across the team’s pipeline, CRM and payment platforms
   • Own the relationship with the CRM, finance and other team tooling. You’ll also help troubleshoot challenges and fixes
   • Design and implement workflows to speed things up and help the team work more efficiently
   • Work closely with the finance team to ensure accuracy and timely execution of payments
2. Analytics and Data (35%)
   • Build and maintain dashboards and reports that provide actionable insights for the team to support decision-making
   • Assist with forecasting and pipeline management activities to ensure accurate revenue projections
   • Align reporting with company goals and assist the team in tracking against these goals
3. Getting stuck in with wider team priorities (15%)
   • We’ve got a ton going on and want you to get stuck in with wider team priorities also; this could be helping onboard ambassadors, recommending new tooling, streamlining processes linked to gifting and delighting ambassadors etc.

What You’ll Bring to the Team

• 2-3 years experience in sales ops, or related roles
• Highly proficient in CRM tooling in a sales/GTM team environment
• Highly proficient with data analysis tools such as Google Sheets
• Experience building no-code automations using tools such as Zapier
• You’re highly organised and efficient with exceptional attention to detail
• You love solving problems. You excel at identifying opportunities to optimise processes and can support in driving them through to execution.
• You thrive in a fast-paced, dynamic environment. You can adapt to anything thrown at you and love working out solutions to new challenges thrown your way.
• Excellent written communication skills and ability to collaborate and communicate effectively with cross-functional teams
• You’re London-based (or able to work in person 2+ days per week),

Bonus points if you have

• Experience working with Monday CRM
• Experience managing affiliate payment software (bonus bonus = Everflow)
• Experience working in a high-growth startup

Salary and Benefits

We’re offering a salary of £35,000 - £40,000 per year, depending on experience, plus participation in Strava's long-term incentive (stock) programs. Overview of our benefits are below:

We’re also committed to continually evolving our benefits to support you as we grow. Here is a brief overview what we currently offer in the UK

• Flexible working– we typically spend 2/3 days a week together in our Vauxhall office
• ️25 days holiday, plus bank holidays (which you can take whenever suits you)
• Runna subscriptions for you and 5 of your friends(get ready to be your friends fave person or save them for xmas presents!)
• Strava membership!
• Headspace membership
• Money every year to spend on gear, events and the gym!
• We’ll give you avoucherto spend on our website so you can buy yourself new Runna kit (and will renew this every year on your work anniversary)
• Private health insurancewith Bupa and workplacepensionscheme
• Modern Health is a mental wellness platform and app that combines technology with professional support to improve mental well-being and reduce stress
• Carrot fertility support- this benefits provider can provide inclusive fertility, hormonal health, and family-forming benefits to our global employee population and takes the burden off what we know can be a stressful process.

Please see more info on our amazing benefits here:Benefits at Runna

Our interview process:

Our aim is to keep the interview process as straightforward and enjoyable as possible, and will consist of the following stages:

1. Introductory chat with Josh, Talent Associate (25-minute video call)
2. Take Home Task (~60mins)
3. Interview with Ashwin (GTM Lead) and Tenika (US Ambassador Lead) (60min video call)
4. Office Visit (in-person chat with Caitlin - Head of Ambassadors, and the rest of the team) this will be in our London HQ in Vauxhall

Please let us know if there’s anything we can do to better accommodate you throughout the interview process - this can be from scheduling interviews around childcare commitments to accessibility requirements. We want you to show your best self in the process, so please speak to your Talent Partner!

How to Apply:

Please apply through this link (this will take you to our Workable career hub). Please note, we are unable to accept any applications outside of Workable. If you have any questions regarding the status of your application, please email [e-mail]

Still have questions or want to know more? Check out our Careers Page

We’re unfortunately unable to sponsor for this role