Sales Operations Advisor

TN United Kingdom; London; On-site; GBP 23,000; Full time

Job summary

An established industry player is seeking an Inbound Operations Advisor to provide essential operational and administrative support to the Inbound Sales Team. This dynamic role requires a highly organized self-starter who can multitask effectively and drive process improvements. You will be responsible for managing escalations, creating reports, and collaborating with sales management to enhance operational efficiency. The company values its employees and offers a competitive salary along with a range of benefits, including professional development opportunities and additional perks to ensure a rewarding work experience.

Benefits

Opportunities for professional development

Eye care vouchers

Discounted Medicash membership

Discounts at over 1,200 retailers

Additional day off on birthday or wedding day

Auto-enrolment into a salary pension scheme

Exclusive offers on company products

Up to four weeks of company sick pay

Qualifications

• Highly organized self-starter with strong initiative.
• Ability to multitask and work under pressure.
• Good communication skills to manage challenging personnel.

Responsibilities

• Provide operational and administrative support to the Inbound Sales Team.
• Handle escalations and complaints effectively.
• Create sales and operational reports as requested.

Skills

Organizational Skills

Multitasking

Communication Skills

Initiative

Sales Experience

Job description

The Inbound Operations Advisor will provide operational and administrative sales support to all members of the Inbound Sales team, including management. The successful candidate will be a highly organized self-starter who can follow instructions accurately and on time, while also taking responsibility for driving support efficiency and suggesting new ideas for process improvement. This broad role requires a high degree of initiative and may include responsibilities such as:

1. General operational support and administration
2. Sales reporting
3. Handling escalations and complaints
4. Managing inbound and outbound calls

Salary and Location

Salary: £23,000 per annum
Location: London
Working Hours: Monday to Friday, 9:00 - 17:30

Key Responsibilities

• Providing day-to-day administration and operational sales support to the Inbound Sales Team
• Collaborating with the sales department manager to drive process improvements
• Ensuring customer escalations, disputes, and failed orders are addressed promptly, including customer communication
• Creating sales and operational reports as requested
• Working with the fulfillment team to follow up on accounts in provisioning or rejected status
• Supporting sales agents and management with operational inquiries
• Following all compliance processes and conducting sales audits
• Leading sales investigations as needed

Qualifications

• Highly organized, proactive, and responsible self-starter
• Ability to multitask effectively
• Capable of working under pressure within tight deadlines
• Strong initiative with a desire to improve operations
• Experience in a busy sales environment is desirable
• Good communication skills, able to manage challenging sales personnel
• Responsible and committed to personal development
• Willingness to undertake additional tasks as required
• Maintains a positive attitude at all times

Additional Information

Our colleagues work hard to deliver excellent service, and we recognize and reward their efforts. Working at Daisy offers more than just a competitive salary; it includes a range of benefits and opportunities to make your experience enjoyable. Our ethos is simple: the more you put in, the more you get out. Some benefits include:

• Opportunities for professional development
• Eye care vouchers and discounted Medicash membership
• Discounts at over 1,200 retailers
• An additional day off on your birthday or wedding day
• Auto-enrolment into a salary pension scheme after probation
• Exclusive offers on Daisy products
• Up to four weeks of company sick pay over a 12-month rolling period