Sales Operations Administrator

www.findapprenticeship.service.gov.uk - Jobboard; Leyland; On-site; GBP 28,000 - 29,000; Full time

Job summary

A furniture company is seeking a Sales Operations Administrator in Leyland. The role involves coordinating sales orders, ensuring accuracy, and liaising with clients and suppliers. Ideal candidates have experience in sales administration, strong communication skills, and attention to detail. This position offers a competitive salary and a supportive team environment.

Benefits

Competitive salary

Training and development opportunities

Quarterly team lunches

Flexible management approach

Qualifications

• Proven experience in sales administration or customer service roles.
• Strong interpersonal and communication skills.
• High level of accuracy and attention to detail.

Responsibilities

• Coordinate and manage sales order processing.
• Liaise with customers and suppliers over the phone.
• Monitor production capacity and resolve discrepancies.

Skills

Sales administration experience

Communication skills

Attention to detail

Proficiency in CRM software

Organizational skills

Tools

MS Office

CRM

Job description

Job Title: Sales Operations Administrator
Location: Based predominantly in Leyland, with adhoc travel to Lytham (expense company paid)
Salary: £28,000 - £28,500 (D.O.E)
Contract Type: Full-time, permanent
Working hours: 08:00 – 16:30 (Monday to Friday), early finish on Friday (from 1:30, depending on workload and order volumes)
Company: Established and expanding supplier of bespoke / made-to-order furniture

Benefits
• Competitive salary
• Collaborative, fun and supportive team culture with a positive team philosophy
• Ongoing training and development opportunities to aid growth within the business
• Quarterly team lunches (company-funded)
• Christmas party and regular team social activities
• Travel expenses covered for site visits
• Opportunities to get involved in client-facing experiences
• Supportive and flexible management team
• A degree of flexibility from management regard to start and finish times (note: this is not flexi-time working, or working from home)
• Smart / casual dress code, and "dress down Friday"

The opportunity:
A growing manufacturer and supplier of made-to-order furniture is seeking a Sales Operations Administrator to support its expanding customer base and internal sales function. Known for delivering high-quality, tailored furniture to a range of sectors - including healthcare, hospitality, education, and commercial spaces - the company is experiencing a significant period of operational development.

This role will be instrumental in maintaining order accuracy, supporting client and supplier communication, and enabling the smooth running of back-office processes. The company operates from a modern facility, which includes open-plan offices, a dedicated customer showroom, and an on-site manufacturing space.

As part of a broader change and growth programme, the business is investing in new systems and expanding the team across multiple departments to meet increasing order volumes and evolving customer needs.

Key responsibilities:
• Coordinate and manage sales order processing from start to finish, working closely with sales managers and key account teams.
• Accurately check customer orders against specifications, flagging discrepancies and working with the relevant departments to resolve issues.
• Liaise with customers and external suppliers over the phone (inbound and outbound) to confirm product details, timelines, and fulfilment queries.
• Monitor production capacity and flag any orders that cannot be fulfilled due to constraints in materials or scheduling.
• Ensure all order-related data is logged into internal systems (CRM) in accordance with company procedures and compliance standards (ISO accredited).
• Collaborate with internal teams across manufacturing, logistics, operations, administration and purchasing to keep workflows moving efficiently.
• Develop a working knowledge of fabrics and material options used in custom product builds.
• Support the sales function by occasionally joining client meetings alongside a sales manager.
• Travel between two main sites in Lytham and Leyland as needed (fully reimbursed).

Key skills & experience:
• Proven experience in sales administration, operations, or customer service roles (desirably within a bespoke manufacturing business).
• Strong interpersonal and communication skills, with a confident telephone manner.
• High level of accuracy and attention to detail.
• Motivated, proactive, organised, and ability to prioritise multiple tasks effectively.
• Proficient in CRM software and MS Office (Excel, Outlook, Word).
• Collaborative approach, with the ability to liaise across departments and with external stakeholders.
• Knowledge or interest in furniture manufacturing, fabrics, or custom products is a plus.
• Must be able to travel between sites and attend occasional client meetings.

If you’re organised, enthusiastic, and looking to join a growing team where your contribution truly matters, apply today!

Questions? Contact Jamie at NW Recruitment today;
• Tel: [phone]
• Mobile: [phone]
• Email: [e-mail]