Sales Office Manager - FMCG

Zachary Daniels Recruitment; Leeds; On-site; GBP 35,000 - 41,000; Full time

Job summary

A recruitment firm is seeking a Sales Office Manager to lead their sales team in Wetherby. You will be responsible for driving sales strategies, ensuring exceptional customer service, and guiding a dedicated team through growth and operational challenges. The ideal candidate has proven experience in FMCG, strong leadership skills, and a proactive mindset. This office-based role offers a salary of £35,000 plus commission and bonuses.

Benefits

Commission

Bonus Potential

Pension

Qualifications

• Proven experience leading sales and customer service teams.
• Experience in FMCG or a related environment is highly desirable.
• Strong organizational, communication, and leadership skills.

Responsibilities

• Lead and coach a sales and customer service team.
• Implement sales strategies to grow accounts and acquire new business.
• Ensure customer service standards and effective order management.
• Collaborate with warehouse and logistics for smooth operations.
• Analyze performance data for trends and improvements.
• Report on sales performance and customer satisfaction.

Skills

Leadership

Sales Strategy Development

Customer Service Excellence

Data Analysis

Communication Skills

Job description

Overview

Sales Office Manager - FMCG
£35,000 + Commission, Bonus Potential & Pension
Wetherby - Office-based (Monday to Friday)

Are you a hands-on Sales Office Manager with a passion for driving growth, developing teams, and delivering exceptional customer service? This is a fantastic opportunity to join a fast-growing premium food and drink business at an exciting stage of expansion.

As Sales Office Manager, you'll oversee the day-to-day running of the sales office, lead a small but dedicated team, and play a key role in strengthening relationships with customers across wholesale, retail, and ecommerce channels. You'll be equally comfortable driving sales strategy as you are rolling your sleeves up to support your team and ensure every customer interaction exceeds expectations.

Responsibilities

• Lead, motivate, and coach a sales and customer service team to deliver against KPIs.
• Develop and implement sales strategies to grow existing accounts and acquire new business.
• Ensure exceptional customer service standards and effective order management.
• Work cross-functionally with warehouse and logistics to ensure smooth operations.
• Analyse performance data to identify trends, opportunities, and areas for improvement.
• Report regularly on sales performance, customer satisfaction, and account growth.

Qualifications / Requirements

• Has proven experience leading sales and customer service teams.
• Experience gained within FMCG or similar environment is highly desirable.
• Is commercially astute, target-driven, and comfortable managing both people and process.
• Builds trust quickly - both with customers and colleagues - and thrives in a dynamic environment.
• Brings strong communication, organisation, and leadership skills with a proactive mindset.

Next steps

If you're a Sales Office Manager who enjoys leading from the front, motivating a team, and making a real commercial impact, this could be the next step for you. Interested? Apply today or reach out for a confidential chat to learn more about this opportunity.