Sales Office Manager

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Wrexham; On-site; GBP 35,000 - 40,000; Full time

Job summary

Trek Recruitment is seeking a Sales Office Manager to lead a team in Wrexham. The ideal candidate will drive sales growth, manage client accounts, and ensure operational excellence. This role offers a competitive salary and numerous benefits, including a health cash plan and professional growth opportunities.

Benefits

Holiday allowance increasing with service

Competitive pension contributions

Health cash plan and Employee Assistance Program

Wellbeing and financial education support

Salary sacrifice schemes

Focus on professional growth

Qualifications

• Proven experience in sales leadership and customer service.
• Passion for surpassing sales targets with a customer-first approach.
• Strong proficiency in Microsoft Office and CRM systems.

Responsibilities

• Lead a team of 6, drive sales growth and enhance customer satisfaction.
• Manage key client accounts and track KPIs.
• Implement strategies to hit sales and margin targets.

Skills

Sales leadership

Account management

Customer service

Communication

Organization

Problem-solving

Proficiency in CRM systems

Data analysis

Tools

Microsoft Office

HubSpot

Job description

Salary 35000.00 - 40000.00 GBP Annual + + Commission

Sales Office Manager
Location: Wrexham, North Wales (commutable from Chester, Shrewsbury, Oswestry, Buckley, Mold, Saltney and nearby areas)
Contract: Full-Time, Onsite (5 days/week)
Salary: GBP35,000 - GBP40,000 pa + commission

Trek Recruitment is thrilled to partner with a leading Wrexham-based manufacturer to recruit a dynamic Sales Office Manager for their growing team.

THE ROLE
As a Sales Office Manager, you ll lead a team of 6 (2 Customer Service Advisors, 4 Internal Sales staff) to drive sales growth, manage key client accounts, and enhance customer satisfaction. You ll spearhead process improvements, track KPIs, and contribute to strategic projects, ensuring alignment with business goals and operational excellence.

• Develop and implement strategies to hit sales and margin targets.
• Manage and grow relationships with an established client roster.
• Lead internal sales operations, coaching a team of 6 to excel.
• Deliver exceptional customer service across all communication channels.
• Provide expert product and service guidance to clients.
• Resolve customer issues promptly and effectively.
• Use CRM systems (HubSpot would be great) to maintain accurate records.
• Analyse data and KPIs to drive performance improvements.
• Provide weekly/monthly reports on sales activity and conversions.
• Collaborate with leadership to optimise customer experience processes.
• Conduct regular team performance reviews and foster professional growth.

YOU

• Proven experience in sales leadership, account management, and customer service.
• Passion for surpassing sales targets with a customer-first mindset.
• Excellent communication, organisation, and problem-solving skills.
• Strong proficiency in Microsoft Office and CRM systems (HubSpot a plus).
• Knowledge of sales metrics and process optimisation.
• Manufacturing industry experience advantageous
• Proactive, team-driven approach with a commitment to growth.

BENEFITS

• Holiday allowance increasing with service.
• Competitive pension contributions.
• Health cash plan and Employee Assistance Program.
• Wellbeing and financial education support.
• Salary sacrifice schemes
• Professional growth a focus

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