Sales Office Manager

Osprey Engineering Solutions; Witney; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hydraulics parts provider is seeking a Sales Office Manager to support and develop sales teams in a fast-paced environment. You'll manage customer orders, ensure efficiency, and contribute to achieving sales targets. Ideal candidates will have strong communication skills and a commitment to team development.

Qualifications

• Minimum 2 years experience in a sales office.
• Experience in customer inquiries and order processing.
• Experience supervising others.

Responsibilities

• Manage and develop sales co-ordinator teams.
• Ensure accurate processing of sales orders.
• Conduct performance reviews and provide feedback.

Skills

Interpersonal skills

Communication skills

Attention to detail

Time management

Customer service

Mediation skills

Education

GCSEs in English and Maths

Tools

MS Office

SAP

E-commerce platforms

Job description

Social network you want to login/join with:

We're looking for an experienced Sales Professional possessing the skills to manage and develop a team, offering an exciting opportunity with an internationally established hydraulics parts provider.

They are seeking a Sales Office Manager committed to supporting and developing their industrial and offshore sales co-ordinator teams, ensuring queries and sales orders are processed and dispatched with a high level of accuracy to help the company achieve its growth objectives.

Key Duties & Responsibilities

• Manage, support, and develop the industrial and offshore sales co-ordinator teams
• Ensure telephone and written queries are responded to promptly and professionally
• Ensure all sales orders are processed efficiently through the system in accordance with the Quality Manual procedures
• Liaise with other departments to ensure delivery deadlines are met, working together to resolve issues affecting on-time dispatch, such as credit, availability, returns, etc.
• Support engineers with feedback on customers or market information
• Manage the preparation and distribution of dispatch documentation to ensure on-time dispatch
• Liaise with product specialists and sales engineers, both in the UK and Germany, on product specification and availability
• Provide training and support to develop new team members, imparting product and job knowledge
• Ensure fair allocation of customers between coordinators, allowing sufficient time for customer requests
• Handle the retention and disposal of documents in compliance with relevant laws, in cooperation with the Finance Manager
• Handle difficult or complex customer inquiries escalated by coordinators
• Conduct performance reviews and provide feedback to team members
• Attend weekly offshore department meetings

Skills & Experience

The successful candidate will possess:

• GCSEs in English and Maths (or equivalent experience)
• At least 2 years of experience in a sales office environment
• Experience handling customer inquiries and order processing via phone, email, and in person
• High accuracy and attention to detail
• Proficiency in MS Office, SAP, and e-commerce platforms
• Excellent interpersonal and communication skills
• Ability to prioritize, manage time effectively, meet deadlines, and work flexibly
• Commitment to personal and team development
• Mediation and conflict resolution skills
• Customer service or telephone sales training
• Experience supervising others
• Experience working within a technical environment and adhering to quality standards
• Hydraulic and technical aptitude

For more information or specific questions about this Sales Office Manager role, contact Molly or click below to apply now.