Sales Office Manager

Redline Group Ltd; Wales; On-site; GBP 35,000 - 45,000; Full time

Job summary

A well-established electronics company is seeking a hands-on Sales Office Manager in Llanwrtyd Wells, Wales. The role involves leading the internal sales operations, ensuring top-notch customer service, and maintaining efficient processes. The ideal candidate will have a strong background in sales management, exceptional organisational skills, and will thrive in a collaborative environment. This position requires a full clean UK driving licence and a willingness to work on-site at least three days a week.

Qualifications

• Proven experience in managing an internal sales or customer service team.
• Strong B2B sales background with account management experience.
• Excellent organisational skills for overseeing busy office operations.
• Collaborative leadership style with effective communication skills.
• Willingness to work on site at least 3 days per week.

Responsibilities

• Lead and develop the internal sales team, promoting a high-performance culture.
• Oversee customer enquiries, quotations, and order processing for accuracy.
• Work closely with external sales to enhance customer support.
• Report on sales performance and monitor KPIs for senior management.

Skills

Internal sales management

B2B sales

CRM systems proficiency

Organisational skills

Communication and motivation

Tools

Microsoft Office

Job description

Overview

An excellent opportunity has arisen for a hands-on Sales Office Manager to join a well-established UK-based specialist in high-reliability electronic components. This pivotal role involves leading and developing the internal sales operations, ensuring outstanding customer service, efficient processes, and seamless collaboration with the external sales team.

This position is ideal for a motivated and organised leader with a strong background in internal sales or customer service management, who thrives on coaching teams, streamlining operations, and building strong relationships with customers and suppliers.

Responsibilities

• Lead, manage, and develop the internal sales team, fostering a collaborative and high-performance culture.
• Set objectives, monitor performance, and provide regular coaching, feedback, and training.
• Oversee daily customer enquiries, quotations, and order processing to ensure accuracy, efficiency, and professionalism.
• Work closely with the external sales team to deliver seamless customer support and develop key accounts.
• Support complex orders, liaising with suppliers to resolve challenges and meet customer requirements.
• Contribute to sales strategy in collaboration with Directors, monitoring KPIs, pipeline activity, and overall performance.
• Build and maintain strong relationships with suppliers to support sales initiatives and overcome supply chain challenges.
• Report on sales performance, budgets, and KPIs to senior management.
• Stay informed on industry trends, competitor activity, and customer requirements to help shape business development.

Requirements

• Proven experience in managing and developing an internal sales or customer service team.
• Strong B2B sales or account management background.
• Excellent organisational skills to oversee busy office operations.
• Skilled communicator and motivator with a collaborative leadership style.
• Proficiency with CRM systems, reporting tools, and Microsoft Office.
• Willingness to be based on site at least 3 days per week in Llanwrtyd Wells.
• Full clean UK driving licence.
• Experience in electronics, engineering, or other technical product sales is advantageous.

Desirable Experience

• Familiarity with aerospace, defence, or other quality-critical sectors.
• Experience working to ISO, AS, BS, or CECC quality standards.
• Ability to identify and streamline sales processes to improve efficiency.

How to apply

To apply for this Sales Office Manager role based in Powys, please send your CV to: (url removed) or call (phone number removed) / (phone number removed)