Sales Office Manager

Chartwells Independent; Stone; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare & wellbeing

23 days annual leave + bank holidays

Life assurance

Meals on duty

Pension scheme

Job summary

The Venues Collection at Yarnfield Park in the Midlands is seeking a commercially minded Sales Office Manager to lead the reservations and events sales operation. You will drive revenue across bedrooms, meetings and events, manage the diary and rate strategy, and work closely with the General Manager and operations to deliver the venue’s budget and forecast.

You’ll lead a team to deliver exceptional service, build strong client relationships, and identify new opportunities while maintaining high

Qualifications

• Experience leading a sales office or reservations team.
• Proven ability to drive revenue across bedrooms, meetings and events.
• Strong forecasting and diary management skills.
• Able to build and maintain relationships with corporate clients.

Responsibilities

• Lead the Sales Office team to meet revenue targets.
• Own diary and rate strategy to maximise opportunities.
• Lead weekly sales and forecasting activity with data-driven insights.
• Build strong relationships with customers and ensure excellent service.
• Ensure bookings and contracts are accurate and aligned with standards.
• Collaborate with Operations to plan and deliver events smoothly.
• Coach and develop the Sales Office team and drive a proactive culture.
• Support wider venue budgets, strategy and new business initiatives.
• Monitor market activity to identify new opportunities and revenue.

Skills

Sales leadership

Forecasting

Team motivation

Customer relationships

Tools

CRM systems

Job description

Sales Office Manager - Yarnfield Park, Staffordshire | Full-Time / Permanent

Competitive salary + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We're looking for...

We’re looking for a commercially minded and people-focused Sales Office Manager to lead the sales team at Yarnfield Park, part of The Venues Collection. Yarnfield Park is a large conference, meetings and events venue in the Midlands, combining hotel accommodation with extensive meeting and event space and hosting a wide range of corporate events, residential conferences and group bookings. You’ll be responsible for leading the Sales Office team, driving revenue and conversion, maximising diary and yield opportunities, and working closely with the General Manager and operational teams to deliver the venue’s budget and forecast. We’re looking for someone who can bring energy and structure to the team, is commercially switched on, understands the meetings, events and hotel sales environment, and can balance proactive sales with strong processes and attention to detail.

Sales Office Manager - The Role

As Sales Office Manager, you’ll lead and motivate the Sales Office team, taking ownership of the day-to-day reservations, meetings and events sales operation and helping the team deliver against revenue targets.

You’ll work closely with the General Manager and wider team to:

• Drive sales, conversion and revenue across bedrooms, meetings and events.
• Manage diary and rate strategy to maximise every commercial opportunity.
• Lead weekly sales and forecasting activity, using data to identify opportunities and drive performance.
• Build strong relationships with customers and ensure a high level of service throughout the booking and event journey.
• Ensure bookings, contracts, systems and processes are accurate and delivered to The Venues Collection standards.
• Work closely with Operations to ensure events are well planned, communicated and delivered smoothly.
• Lead, coach and develop the Sales Office team, creating a positive and commercially focused environment.
• Support the wider venue with budgets, strategy, new business, client events and key commercial activity.
• Keep on top of market and competitor activity to identify new opportunities and maximise revenue.

We’re looking for someone who is commercially minded, organised and confident leading a team, with experience in hotel, meetings & events or venue sales. You’ll need to be comfortable working at pace, spotting opportunities and bringing people together to deliver great results.

What you'll get in return

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your babys first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included

Why Join Us?

Levy UK & Ireland is part of Compass Group, the worlds largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences ? and shape the future of hospitality.

Great things happen when people get together in our spaces to meet and spaces to sleep at Yarnfield Park. From conferences, meetings, training, and every business event in between our venue provides an informal atmosphere where you and our guests can be themselves.

We combine our spaces with a bigger family. Yarnfield Park is part of The Venues Collection - a division of Compass Group UK & Ireland, the market leader in contract catering & support services.

Part of Compass Group UK&I, we are a grouping of seven easily accessible event spaces with hotel‑like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/2508/M25410/52829615/SU #Venues Collection

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!