Sales Office Manager

Bellway Homes; Redhill; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Pension scheme

25 days holiday

Discounts portal

ShareSave Scheme

Cycle to Work

Life assurance

Holiday purchase

Earn and Learn

Job summary

Bellway Homes in Redhill is seeking a Sales Office Manager to lead the sales administration team and support the Head of Sales in daily operational tasks, ensuring high-quality service to customers.

The role covers coordinating legal documents, reporting, staff cover, and liaising with solicitors; a calm, organised leader with strong IT and communication skills is essential.

Qualifications

• Proven high-level administrative support to senior management.
• Experience in a high-pressure environment with strict deadlines.
• Leadership experience of an administrative team.

Responsibilities

• Coordinate progression of sales from reservation to legal completion with solicitors.
• Train and coach sales administration staff to maintain high standards and deadlines.
• Ensure adequate cover in the sales office and cross-cover roles.
• Keep sales systems updated and produce timely sales reports.
• Handle customer phone and email enquiries promptly and efficiently.
• Liaise with solicitors for co-ordination of legal documents.
• Prepare information for board reports and regular divisional updates.
• Coordinate information flow between sales and other divisions.
• Support Sales Director/Head of Sales with day-to-day tasks.

Skills

Administrative support

People management

Organisational skills

Microsoft Office

Education

No formal qualifications required

Tools

Microsoft Office

Excel

Outlook

Job description

At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.

There is an exciting opportunity to join Bellway, one of the UK's largest house builders. Our Southern Counties Division located in Redhill is looking to recruit a Sales Office Manager to join the Division's Sales team.

The Role

The role of Sales Office Manager is to be responsible for the sales administration process and to support the Head of Sales with all operational/administrative aspects of the sales office, whilst ensuring the highest level of service is provided to all customers.

Principal Accountabilities Of The Sales Office Manager Role Include

• Co-ordinate the progression of sales from reservation from legal completion, including liaising with solicitors and collating legal documents as requested, ensuring all targets are achieved.
• To train and coach sales administration staff and ensure they are aware of sales department responsibilities/duties, their work is to a high standard and delivered by the required timeframes
• To ensure adequate cover is provided in the sales office, to manage sales office holidays and ensure staff have knowledge of each other's roles to cover for absences
• To ensure all sales systems are kept up to date and all sales reports are produced accurately and on time
• To make sure all customer telephone and email enquiries and related issues are dealt with in a timely and efficient manner
• To liaise with solicitors and provide co-ordination of legal documents
• To produce and collate information for inclusion in the board report and produce weekly, monthly and other reports as required by the sales department, divisional management and Group Head Office
• To co-ordinate the distribution of information between the sales department and other departments within the division
• To support Sales Director/Head of Sales on all day-to-day operational tasks

Experience, Qualifications and Skills

• Experience of providing high level administrative support to senior management
• Experience of working in a high-pressure environment with strict deadlines
• Evidence of leading an administrative team

Qualifications And Training

• No formal qualifications are necessary but evidence of relevant experience and skills will be required

Skills And Aptitude

• Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook) and the ability to adapt to new systems
• A calm and professional approach to all aspects of the role
• Effective interpersonal and communication skills
• Strong organisational and time-management skills
• Committed to diversity and inclusion

The Role and Working Conditions

• A flexible approach to work including working beyond core office hours as and when required

In Return We Can Offer You

• Competitive salary
• Competitive annual bonus
• Contributory pension scheme
• 25 days holiday, plus bank holidays
• Access to discounts and benefits portal
• ShareSave Scheme
• Cycle to Work Scheme
• Life assurance
• Holiday Purchase Scheme
• Earn and Learn Opportunities

We reserve the right to close this vacancy if a large volume of applications are received.