Sales Office Manager

The Berkeley Scott Group; Glasgow; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Room discounts

F&B discounts

Leisure discounts

Free parking

33 days annual leave

Job summary

The Berkeley Scott Group is seeking a Sales Office Manager for a 5 star hotel in Glasgow. The role leads reactive and events sales, overseeing the Weddings, Meetings, Events and Group business to ensure high conversion and excellent client experience.

You will manage the Sales Office team, coordinate pipelines, and drive proactive activity while reporting to the Director of Sales. Previous hotel sales experience is essential.

Qualifications

• Previous experience within hotel sales, events or reactive sales management.
• Strong organisational and administrative capability.
• Experience managing weddings, meetings, groups or luxury events.
• Excellent communication and client relationship skills.

Responsibilities

• Manage all reactive sales enquiries across weddings, meetings, events and group reservations.
• Drive enquiry conversion and ensure professional client and internal communication.
• Oversee sales administration, proposal quality and follow-up standards.
• Support achievement of budgeted sales including events and group revenue targets.
• Oversee Wedding & Events Sales Manager and Events Coordinator team, ensuring smooth handover.

Skills

Hotel sales

Team leadership

Client relationship management

Organisation

Communication skills

Event management

Budget awareness

Job description

Sales Office Manager - 5 star hotel - Glasgow

• Great salary
• Managing a team of 2
• Discounts in rooms, F&B and leisure within the group
• 33 days annual leave
• Free parking on site5 days over 7, 40 hour contract - usually Monday - Friday, office hours

We are seeking an organised, experienced and service driven Sales Office Manager to oversee the reactive sales and events sales offices function at the hotel. You must be someone who comes from a hotel background, ideally from a 5 star hotel

This role will lead the daily operation of the Sales and Events Office team, managing all inbound enquiries relating to weddings, meetings, events, and group business while ensuring exceptional conversion, organisation, and client experience standards.

Reporting directly to the Director of Sales, the Sales Office Manager will oversee the Wedding & Events Sales Manager and Events Coordinator team, ensuring a seamless journey from enquiry through to operational handover.

Key Responsibilities

Reactive Sales Leadership

• Manage all reactive sales enquiries across weddings, meetings, events, and group reservations business
• Drive enquiry conversion and ensure timely, professional client and internal operational communication
• Oversee sales administration, proposal quality, and follow up standards
• Support the achievement of all budgeted sales including events, weddingsand group revenue targets
• Support reporting and forecasting activity for the Director of Sales

Team Leadership and Coordination

• Lead and support the Wedding Sales Manager and Events Coordinator team
• Ensure strong organisation, communication, and operational standards within the sales office
• Conduct regular pipeline reviews and support conversion strategy maintaining accountability for enquiry handling and response times
• Setting up and hosting proactive sales activity days to target new business supported by the Sales Manager.

About You

• Previous experience within hotel sales, events, or reactive sales management
• Strong organisational and administrative capability
• Experience managing weddings, meetings, groups or luxury events business
• Excellent communication and client relationship skills
• Commercially aware with a strong understanding of conversion and sales processes
• Ability to manage a fast paced office environment with attention to detail