Sales Office Administrator

Pure Resourcing Solutions Limited; Ipswich; Hybrid; GBP 37,000; Full time

Job summary

A leading recruitment agency is seeking a Sales Office Administrator in Ipswich. The position offers a hybrid working model after the probation period and involves managing customer expectations, processing orders, and supporting a busy sales team. Candidates should have strong administrative skills, attention to detail, and the ability to work in a fast-paced environment. Competitive salary includes bonuses.

Qualifications

• Experience in processing quotes, sales and purchase orders and invoices is preferred.
• High attention to detail is required.
• Ability to manage customer expectations effectively.

Responsibilities

• Manage customer expectations by organizing pricing of materials.
• Problem solve and seek solutions in workload management.
• Coordinate project pricing, deliveries, and resolve customer queries.
• Undertake general administrative duties to support Customer Service.

Skills

Sound administrative experience

High degree of accuracy

Experience as an order processor

Proven organisational abilities

Excellent communication skills

Ability to work in fast-paced environment

Problem solving skills

Ability to prioritise workload

Job description

Overview

Sales Office Administrator – Ipswich, office based (then hybrid after probation period)

Salary: £30,000-£34,000 depending on experience (£37,000 inc bonus)

Pure are delighted to be working with an industry leading organisation on the outskirts of Ipswich town centre. This organisation truly values their people, and this is an exciting opportunity to join a busy Sales Administration team where you will add value from the start.

Responsibilities

• Manage customer expectations by organising pricing of materials to meet project deadlines; experience in processing quotes, sales and purchase orders and invoices is preferred.
• Problem solve and seek solutions; ability to control workload with varying demands, with attention to detail and a diplomatic, pro-active approach.
• Prepare project quotations; process documents; process sales and purchase orders; prepare/check customer invoices; data validation and attention to detail checking customer purchase orders/project information.
• Extensive customer-focused communications: proactively managing customer relations with approved contractors, suppliers and external sales teams; managing inter-departmental communications relating to project quotes/orders/deliveries/invoicing.
• Coordinate project pricing, deliveries and resolve customer queries; adapt communication style to manage a diverse range of tasks throughout the project process.
• Prioritise workload and manage time to meet department KPIs.
• Check/monitor stock levels to meet customer requirements; plan and schedule customer deliveries to suit project timescales.
• Work as an integral part of a busy team; provide support to other team members to meet department/business needs.
• Undertake general administrative duties to support Customer Service related tasks (non-conformances, credit note requests, returns, invoice queries).
• Participate in team meetings/workshops to expand knowledge and enhance team performance and development.

Key Skills / Qualifications

• Sound administrative experience
• High degree of accuracy to support data validation/processing
• Experience as an order processor
• Proven organisational abilities
• Excellent communication skills (verbal and written)
• Ability to work successfully within a fast-paced environment
• Ability to problem solve and seek pro-active solutions
• Ability to prioritise workload according to varying deadlines