Sales & Move Co-ordinator

TN United Kingdom; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

Ein dynamisches Unternehmen im Bereich internationale Umzüge sucht einen erfahrenen Sales & Move Coordinator. Diese spannende Position bietet die Möglichkeit, in einem innovativen Umfeld zu wachsen, indem Sie Kundenanfragen verwalten, Umzüge koordinieren und als zentrale Verbindung zwischen Kunden, Vertrieb und Betrieb fungieren. In dieser hybriden Rolle können Sie sowohl im Büro als auch remote arbeiten, während Sie sicherstellen, dass alle Aspekte des Umzugsprozesses reibungslos ablaufen. Wenn Sie über ausgezeichnete Kommunikationsfähigkeiten und eine proaktive Einstellung verfügen, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung in der Koordination und im Kundenservice ist erforderlich.
• Kenntnisse in CRM- oder Umzugsmanagementsystemen sind von Vorteil.

Responsibilities

• Verwaltung von Kundenanfragen und Koordination von Umzügen.
• Hauptansprechpartner für Kunden, einschließlich Preisverhandlungen und Buchungen.

Skills

Koordination

Kommunikation

Problemlösungsfähigkeiten

Kundenservice

Tools

Moveware

CRM-Systeme

Job description

Role Overview:
Our client, an International Removals Company, is seeking an experienced Sales & Move Co-ordinator to join their dynamic team based in East Sussex. This role is a fantastic opportunity for professional growth within a progressive organization.

Key Responsibilities:

• The primary responsibility is to manage customer enquiries, coordinate moves, and act as the central link between clients, sales, operations, and third-party partners.
• You will oversee the entire move process, coordinating with crews, hauliers, and external partners.
• Serve as the main point of contact for customers, handling quotes, price negotiations, bookings, and move planning.
• Work closely with operational teams to resolve challenges proactively.
• Provide customers with regular updates and promptly address concerns, handling customer complaints and guiding them through the claims process.
• Ensure smooth coordination between sales, operations, and customer service teams.
• Schedule surveys and manage the surveyor’s diary.
• Address customer concerns, convert leads into confirmed bookings, and identify opportunities for upselling.
• Negotiate rates with shipping companies and third-party suppliers when required.
• Ensure compliance with BAR and FIDI/FAIM quality standards.
• Maintain accurate records and data entry in Moveware.
• Perform additional duties as required, including project work and cover for colleagues.

Skills and experience required:

• Strong coordination, communication, and problem-solving skills.
• Proficiency in CRM or move management systems (e.g., Moveware preferred).
• Ability to work under pressure and manage multiple tasks effectively.
• Exceptional customer service skills with a proactive approach.

Please note that this is a hybrid role with a mix of office and remote working. In return, you’ll receive a competitive salary plus good benefits.