Sales Membership Manager - Leisure and Sports Centre

Flow Recruitment; Northampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading leisure operator in Northampton is looking for a Sales Manager to lead a busy team and drive membership growth. The role requires excellent communication skills and experience in membership management. Candidates should be capable of motivating a sales team and providing top-notch customer service. Join a dynamic environment dedicated to customer satisfaction.

Qualifications

• Experience in Membership management or Sales management.
• Excellent communication skills with customers and staff.
• Demonstrated customer service skills.

Responsibilities

• Support Membership Advisors to maximize opportunities.
• Focus on converting users to members.
• Empower team with product knowledge.

Skills

Membership management

Sales skills

Excellent communication

Customer service

Job description

Overview

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Sales Manager, based at their site in Northampton. Leading a busy team you will take an active lead in the growth of membership at thesite.

Responsibilities

• Provide a line manager role supporting the Membership Advisors to maximise on every opportunity. Work to set KPIs and targets. Meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with spirit values.
• Manage the team with the philosophy that 'everyone’s a member' by focusing on converting users to members. Develop a high level of customer service and ensure excellence at all times.
• Empower your team to become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs. Ensure administration and systems are kept up to date and compliant.

Qualifications

• Experience in Membership management or Sales manager or consultant background.
• Excellent communication skills to liaise with external and internal customers/staff.
• Ability to demonstrate excellent customer service skills at interview.
• Experience getting the best out of a team and motivating and driving a sales team to success.