Sales & Marketing Administrator, St Paul’s Cathedral

Ukinbound; London; On-site; GBP 25,000 - 30,000; Part time

Job summary

A leading cultural institution in London is seeking a part-time Sales and Ticketing Administrator to enhance visitor experiences. The role involves managing ticket sales, group bookings, and providing exceptional customer service while collaborating with various stakeholders.

Qualifications

• Experience in sales or ticketing role, preferably in a heritage site.
• Proven experience in handling customer enquiries and complaints.

Responsibilities

• Ensure smooth operation of ticketing sales and group bookings.
• Support team in maximizing visitor engagement and sales opportunities.

Skills

Communication

Customer Service

Numerical Skills

Attention to Detail

Tools

CRM Software

Ticketing Systems

Job description

• Contract: Part time, 14 hours per week

St Paul’s Cathedral is seeking a Sales and Ticketing Administrator to join its Sales and Ticketing team.

The postholder will be responsible for ensuring the smooth operation of ticketing sales, group bookings, and customer service at St. Paul’s Cathedral and ensuring visitors have a seamless experience when booking tickets. This will further include supporting the wider team in maximising visitor engagement and sales opportunities through scheduling tours.

This exciting administrative role involves liaising with internal and external stakeholders and maintaining excellent customer service and operational efficiency standards.

Key experience:

• Experience in sales or ticketing role, preferably in a heritage site, museum or cultural institution.
• Demonstrable experience in using CRM software or ticketing systems.
• Effective and clear communication skills, both written and verbal are essential.
• Excellent customer service skills are vital.
• Proven experience in handling customer enquiries and complaints effectively.
• Demonstrable numerical and analytical skills, and the ability to produce reports from ticketing software.
• Excellent attention to detail.

How to apply: click here to apply for this position.