Sales Manager (Weddings & Social Events)

THE CAPITOL KEMPINSKI HOTEL SINGAPORE; High Street; On-site; GBP 55,000 - 75,000; Full time

Job summary

The Capitol Kempinski Hotel Singapore is seeking a Sales Manager (Weddings & Social Events) to drive growth in the weddings and social events market, and maximize revenue across venues including theatre, ballroom and restaurants while upholding Kempinski standards.

The role emphasizes developing partnerships with planners and vendors, coordinating inquiries, producing proposals and conducting client site inspections with the Sales team.

Qualifications

• Diploma in Business Administration, Marketing or Hotel Management.
• 5 years’ experience in a similar capacity.
• Fluent in spoken and written English.
• Proven business development and vendor-partner relationships.

Responsibilities

• Develop weddings business by prospecting, qualifying and converting targeted markets.
• Build and maintain strategic partnerships with wedding vendors, planners and local/regional partners.
• Coordinate wedding and social inquiries (leads, RFPs) and respond per standards.
• Ensure optimal utilization of venues including theatre, ballroom and restaurants.
• Carry out site inspections with clients with the Sales team.
• Upsell to meet and exceed Groups & Events budget goals.
• Input and maintain data in the Opera System.
• Generate proposals, contracts, BEOs and group resumes.
• Introduce the Banquet Manager to clients.
• Conduct post-event interviews to solicit future business.
• Review monthly results to increase market share and revenue.

Skills

Business development

Partnerships

Client relations

Communication

Education

Diploma in Business Administration/Marketing/Hotel Management

Tools

Opera System

Job description

SCOPE

Reporting to the Creative and Event Director, the Sales Manager (Weddings & Social Events) plays a key role in advancing the hotel’s market position in the wedding and socials sector and contributes to the concentrated sales efforts of the Groups and Events Sales Team. The Weddings & Social Events Manager is responsible for servicing wedding and social event and ensuring the optimal utilization and sale of the hotel’s venues, including theatre, ballroom, restaurants, while maximizing revenue in compliance with Kempinski standards.

OVERALL OBJECTIVES

• Develop business opportunities for weddings including destination weddings by prospecting, qualifying and converting targeted markets.
• Build and maintain strategic partnerships with wedding vendors, planners and local/regional partners to expand the hotel’s wedding offering and referral network.
• Assist with the qualification and coordination of wedding and socials enquiries (including leads, RFPs, etc.)and handle requests according to the relevant standards.
• Ensure the most effective utilization of the function spaces including theatre, ballroom and restaurants.
• Carry out site inspections with potential clients in coordination with the Sales team.
• Realize upselling possibilities to meet and exceed Groups & Events budget goals.
• Thoroughly input, supervise and maintain the requests in the Opera System according to the data input standards.
• Generate proposals, contracts, BEO and group resumes.
• Introduce the Banquet Manager to the client.
• Conduct exit Interviews with key customers after their events to solicit future business.
• Review monthly results and forecasts to recommend and execute activities to increase market share and maximizes revenue.
• Perform additional administrative tasks and other ad-hoc duties as assigned.

REQUIREMENTS

• Minimum Diploma in Business Administration, Marketing or Hotel Management with 5 years’ experience in a similar capacity.
• Fluent in spoken and written English.
• Proven business development skills, with experience developing partnerships and sourcing new vendor relationships preferred.
• Possesses the ability to adapt communication and working style to suit different stakeholders.
• Positive attitude and team player with ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
• Resourceful, able to multi-task and work within tight deadlines.
• Hotel Operations experience is a plus.
• Analytical approach to problem solving and demonstrated ability to think outside of the box.