Sales Manager, The Savoy Hotel

21c Museum Hotels; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A luxury hotel in London is seeking a Sales Manager to focus on the Middle East & Diplomatic market. The ideal candidate should have strong sales experience, exceptional communication skills, and knowledge of the luxury travel industry. Responsibilities include managing key accounts, developing relationships with travel agents, and identifying new business opportunities. This role offers competitive salary and numerous employee benefits.

Benefits

Competitive salary

Accrued holidays

Exclusive discounts at hotels and restaurants

Gym access

Colleague restaurant

Qualifications

• Experience in sales, reservations, or client-facing roles within luxury hospitality or travel preferred.
• Strong communication skills (verbal and written), with confidence in client interaction.
• Fluency in English is essential; Arabic is a strong advantage.
• Organised, self-motivated, and able to manage multiple tasks with attention to detail.
• Strong knowledge of the luxury travel industry and/or key markets (Middle East).
• Passion for luxury service, storytelling, and building genuine relationships.

Responsibilities

• Manage and grow key accounts in the Middle East & Diplomatic segment.
• Develop and maintain strong relationships with Middle Eastern leisure travel agents & Embassies.
• Assist in identifying new business opportunities and potential accounts to target.
• Work collaboratively with the marketing, reservations, and revenue teams.

Skills

Sales experience

Client relationship management

Strong communication skills

Knowledge of luxury travel industry

Job description

Overview

The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.

Job Title: Sales Manager - Middle East & Diplomatic, Luxury Leisure

Department: Proactive Sales, Sales & Marketing

Inspired and Supported by: Senior Sales Manager, Luxury Leisure

Your purpose will be: The Savoy, A Fairmont Managed Hotel is seeking a dynamic and highly motivated Sales Manager to join our Sales team. This role will focus primarily on supporting Middle East & Diplomatic market and will work closely under the guidance of the Senior Sales Manager – Luxury Leisure.

The ideal candidate will be passionate about luxury hospitality, highly organised, commercially driven, and relationship-focused. This role requires a team player who is proactive, detail-oriented, and confident in engaging with high-end clients, travel advisors, and industry partners.

Responsibilities

Sales Support & Coordination

• Manage and grow key accounts in Middle East & Diplomatic segment.
• Coordinate sales activities, appointments, and follow-ups with travel partners and agencies.
• Maintain up-to-date sales presentations, reports, and production figures.
• Support the Leisure department with sales activities, appointments, enquiries, and administration tasks.

Client Relationship Management

• Develop and maintain strong relationships with Middle Eastern leisure travel agents & Embassies.
• Deliver timely, professional responses to client inquiries in line with Savoy standards.
• Support on fam trips, site inspections, and trade shows.

Market Development

• Assist in identifying new business opportunities and potential accounts to target.
• Represent The Savoy at trade shows, roadshows, and client events as required (occasional travel required).

Collaboration & Communication

• Work collaboratively with the marketing, reservations, and revenue teams to ensure seamless execution of sales strategies.
• Prepare and share weekly sales updates and account performance reports.

Qualifications

What you will need to do in this role?

• Experience in sales, reservations, or client-facing roles within luxury hospitality or travel preferred.
• Strong communication skills (verbal and written), with confidence in client interaction.
• Fluency in English is essential; Arabic is a strong advantage.
• Organised, self-motivated, and able to manage multiple tasks with attention to detail.
• Strong knowledge of the luxury travel industry and/or key markets (Middle East).
• Passion for luxury service, storytelling, and building genuine relationships.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary, pension
• Accrued holidays
• Exclusive discounts:
  • Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
  • 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
  • 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Colleague restaurant, interfaith prayer room and wellness room
• Laundry services for all colleagues
• Gym access
• Local discounts for F&B and retail