Sales Manager - Sports Centre

Flow Sports Personnel Ltd; Northampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading leisure operator in Northamptonshire is seeking a Membership Manager to lead their team and drive membership growth. The ideal candidate has experience in membership or sales management, excellent communication and customer service skills. Responsibilities include setting KPIs, empowering the team, and ensuring high levels of customer satisfaction. This role provides a dynamic work environment with growth opportunities.

Qualifications

• Experience in membership management or sales management.
• Ability to motivate and drive a sales team.
• Strong customer service experience.

Responsibilities

• Lead and support the Membership Advisors.
• Set KPIs and targets for team performance.
• Convert users to members and ensure high customer service.

Skills

Excellent communication skills

Customer service skills

Team motivation

Sales management

Job description

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team, you will take an active lead in the growth of membership at their site, based at one of their sites in Moulton, Northamptonshire.

Role Responsibilities

Working at the facility, you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity. You will work to set KPIs and targets and meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.

You will manage the team with the philosophy to ensure that 'everyone's a member.' This includes looking at how our client can convert users to members, developing a high level of customer service, and ensuring excellence at all times. You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers' needs. This will include making sure administration and systems are kept up to date and compliant.

Required Background

The successful applicant will have experience of working within a Membership management or Sales manager or consultant background. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff. You will be able to demonstrate at interview your excellent customer service skills and experience. You will have experience getting the best out of your team and have experience motivating and driving a sales team to success.