Sales Manager - Leisure Centres

Flow Recruitment Ltd; Swadlincote; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading leisure operator is seeking a Sales Membership Manager to oversee two centre operations based in Derbyshire. You will lead a team to maximize membership growth, manage performance against set KPIs, and ensure high levels of customer service. The ideal candidate has experience in membership or sales management, along with excellent communication and motivation skills.

Qualifications

• Experience in Membership management, Sales management or consultancy within a relevant background.
• Excellent communication skills for liaising with external and internal customers and staff.
• Demonstrable customer service skills and experience to discuss at interview.
• Experience motivating and driving a sales team to success.

Responsibilities

• Provide a line manager role supporting the Membership Advisors to maximise opportunities.
• Work to set KPIs and targets and meet with the team regularly to monitor performance.
• Ensure the team are supported in line with our spirit values.
• Lead the team with the philosophy that everyone’s a member.
• Develop a high level of customer service and ensure excellence at all times.
• Empower the team to become subject matter experts.

Skills

Membership management

Sales management

Excellent communication skills

Customer service skills

Team motivation

Job description

Overview

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Sales Membership Manager to oversee 2 Centre operations based in Derbyshire. Leading a busy team you will take an active lead in the growth of membership across both centres.

Responsibilities

• Provide a line manager role supporting the Membership Advisors to maximise opportunities.
• Work to set KPIs and targets and meet with the team regularly to monitor performance.
• Ensure the team are supported in line with our spirit values.
• Lead the team with the philosophy that 1everyones a member and focus on converting users to members.
• Develop a high level of customer service and ensure excellence at all times.
• Empower the team to become subject matter experts with strong product knowledge on all facility aspects and customer needs.
• Ensure administration and systems are kept up to date and compliant.

Qualifications / Background

• Experience in Membership management, Sales management or consultancy within a relevant background.
• Excellent communication skills for liaising with external and internal customers and staff.
• Demonstrable customer service skills and experience to discuss at interview.
• Experience motivating and driving a sales team to success and getting the best out of the team.