Sales Manager | Kensington

Reiss Limited; Greater London; Presencial; GBP 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Seasonal business wear allowance

Employee discount up to 75%

Bonus and commission structures

Workplace pension contributions

Health & wellbeing services

Medicash health support plan

Fitness discounts & cycle to work

Descripción de la vacante

Reiss Limited in Kensington is seeking a Sales Manager to support the management team, motivate staff to hit targets, and maintain a safe, efficient store environment.

You will drive premium customer service, coach colleagues, and lead by example in a fast-paced, luxury retail setting with a focus on delivering exceptional results.

Formación

• Supervise and motivate a retail team to deliver exceptional service.
• Demonstrate a customer-first approach in a premium luxury setting.
• Guide and coach team members to achieve targets and standards.
• Maintain strong communication with store leadership and colleagues.

Responsabilidades

• Deliver a premium, genuine and tailored customer service experience that exceeds expectations.
• Act as a role model to inspire and guide the team with dedication and warmth.
• Drive sales by monitoring KPIs and leading by example with outstanding service.
• Work with store leadership to cascade the business plan across the team.
• Provide in-depth knowledge of the brand and products to customers and staff.
• Participate in store operations and support team development.
• Lead team briefs and contribute to meetings.
• Assist management with recruiting and development of staff.

Conocimientos

Team supervision

Customer service

Premium environment

Communication skills

Organizational skills

Interpersonal skills

Descripción del empleo

Why choose Reiss?

Since its creation in 1971, Reiss has established a design philosophy centred on creating modern womenswear, menswear and accessories, that transcends time and trends. Today, we operate as a modern fashion house, offering attainable luxury collections of unwavering elegance.

We are driven by a shared commitment to exceptional standards in the precision of our craftsmanship and dedication to our customers. For our retail teams, this means delivering elevated service, creating an inspiring store environment and working together to exceed customer expectations every day.

We nurture a culture of curiosity, creativity and authenticity. The shared behaviours that bind us together are more than words. They’re the mindset, energy, and actions that shape how we work together and deliver as one: ambition, accountability, courage, commitment, focus and resilience.

What’s the role about?

Join our dynamic Retail team in Kensington as a Sales Manager. In this pivotal role, you’ll support the management team, ensuring team members are motivated to achieve targets and maintain a safe, efficient store environment.

Who you are

• Previous experience of supervising a team
• Strong background in a customer facing role ideally within a premium or luxury environment
• Ability to guide and coach others
• Flexibility and ability to adapt to changing priorities
• Ability to work in a fast-paced retail environment
• Have excellent communication and interpersonal skills
• Have excellent organisational and decision-making skills
• Excels under pressure

What you’ll be doing

• Delivering a premium, genuine and tailored customer service experience which exceeds our customers’ expectations
• You act as a role model; inspiring and guiding your team with dedication, integrity and genuine warmth
• Drive sales by monitoring the team’s KPIs and leading by example with exceptional service
• Work with the store leadership team to ensure clarity of business plan is cascaded throughout the team
• Providing an in depth knowledge of our brand and our products to our customers and your team
• Actively engage and undertake duties that supports the store operations
• Delivering team briefs and contribute to team meetings
• Supporting the store management in assisting with team development

What we offer

• Seasonal business wear allowance.
• Generous employee discount up to 75% off.
• Rewarding bonus and commission structures.
• Workplace pension contributions.
• Health & wellbeing services.
• Medicash health support plan.
• Fitness discounts & cycle to work programme.
• Enhanced parental pay & family friendly policies.
• 25 days annual leave.
• Employee referral scheme.
• Career development opportunities.

#WeAreReiss

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.