Sales Manager (Inside Sales)

UNAVAILABLE; Hemel Hempstead; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading payments solutions provider is seeking a Sales Manager for their Inside Sales Team in Hemel Hempstead. The role involves managing a team focused on customer growth and retention. Candidates should have experience in sales leadership, strong analytical skills, and a hands-on approach to coaching. This position offers a hybrid working model and a comprehensive benefits program, including 25 days of annual leave and private medical insurance.

Benefits

25 days annual leave

Private medical insurance

Pension scheme

Hybrid working model

Qualifications

• Proven experience in sales team leadership within tech-driven B2B industries.
• Strong analytical skills with confidence in using data tools.
• Exceptional ability to coach and develop inside sales reps.

Responsibilities

• Manage and develop a team of Inside Sales Reps.
• Analyse sales trends to identify growth opportunities.
• Drive upsell/cross-sell motions across accounts.

Skills

Sales team leadership

Analytical skills

Coaching ability

Stakeholder management

Tools

Excel

Power BI

Salesforce

Job description

About Blackhawk Network

At Blackhawk Network (BHN), we’re shaping the future of branded payments—powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.

Overview

Job Title: Sales Manager (Inside Sales)

Contract: Permanent

Workplace: Hybrid – 2 days in office per week in Hemel Hempstead Office

Hours: 35 Hours

Reports to: Sr. Director, Sales Development (Incentives)

We’re looking for a commercially minded Sales Manager to lead our high-performing UK Inside Sales Team. You’ll manage a team of 9 reps focused on customer growth, retention, and sales execution. This is a hands-on leadership role with a strong focus on data-driven performance management, sales coaching, and revenue delivery through our flagship platforms: One4all, Hawk Select, and Hawk Marketplace.

Responsibilities

• Team Leadership & Coaching: Manage, mentor and develop a team of Inside Sales Reps to exceed sales and growth targets across B2B customer accounts.
• Sales Insights & Reporting: Leverage Excel and Power BI to monitor performance, analyse sales trends, and identify skill gaps or opportunity areas.
• Revenue Growth: Spot commercial opportunities across the team’s account base, drive upsell/cross-sell motions, and create structured sales plans.
• Strategic Execution: Work closely with the Senior Director to implement tactical plans aligned to business goals and the 13-period commercial calendar.
• Customer Engagement: Support account strategy, including QBRs and strategic deal development, ensuring reps position the right BHN product for every use case.
• Process & Efficiency: Drive best practices in pipeline hygiene, CRM use (Salesforce), and sales operations. Implement process improvements to optimise performance.
• Collaboration: Partner with Marketing, Enablement, and Product to roll out campaigns and provide feedback on market needs.

Qualifications

• Proven experience in sales team leadership, ideally within prepaid, rewards, or tech-driven B2B industries.
• Strong analytical skills with confidence in Excel, reporting tools (e.g. Power BI), and using data to inform strategy and coaching.
• Comfortable interrogating numbers to find root causes and growth levers.
• Exceptional coaching ability, especially for developing inside sales and early-career reps.
• Ability to build a strong culture of accountability, positivity, and results.
• Excellent stakeholder management and communication skills.

Benefits

• Work-Life Balance: 25 days annual leave plus additional appreciation days, birthday time off, and volunteering leave.
• Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
• Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond/one4all cards.
• Flexibility & Engagement: Hybrid working, office group activities, and support for physical and mental health.
• Recognition: Participate in Flyers, our leading recognition program with financial rewards.

Candidate Journey at BHN

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Screening Call
• Stage 3: Interview(s) with Hiring Manager(s)
• Stage 4: Task-based Assessment (if required)
• Stage 5: Feedback/Hired

If you’re a performance-driven leader who thrives in fast-paced, commercial environments and knows how to turn data into action, we’d love to meet you