Sales Manager - Inside Customer Success (3838)

GBG; Chester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in digital identity verification is seeking a Sales Manager to lead a customer success team in Chester. The role involves managing sales activities, supporting customer engagement, and coordinating outreach campaigns. Ideal candidates will have experience in sales management and a passion for customer service. Join us to help empower genuine people with digital opportunities.

Qualifications

• Experience in inside customer sales management.
• Ability to work within a team and independently.

Responsibilities

• Lead an office-based team focused on customer engagement.
• Support and maintain the values of the Customer Success Program.
• Provide desk-side coaching and training.

Skills

Customer Sales Management

Engaging Personality

Desire to Learn

Tools

CRM

Salesforce

BI Tools

Job description

About GBG

Enabling safe and rewarding digital lives for genuine people, everywhere

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About the team

Loqate EMEA

The team and business unit work with a mixture of sectors from Retail, finance, insurance all the way through to Charity and Public Sector. This vibrant team work closely together in building and maintaining a strong ethos of personal development to succeed.

This specific Customer Success team will work within our Chester head office. The team is made up of around 5 CSM’s. This team will work along side our License, pricing and compliance specialists. In addition to product SME’s.

The role

As Sales Manager you will be expected to create and maintain a highly engaged internal sales function.

Leading an office-based team who’s focus is on high customer engagement, the teams day to day role is to provide front line support and sales activity to a specified book of accounts. Promoting new Loqate products and services. The team also respond and qualify incoming leads form our existing customer base of over 12000. Once qualified the team support in handing the lead over to the appropriate account management team. Other functions of the team include regular outreach campaigns and initiatives.

What you will do

• Review, reset and restart daily team activities and expectations
• Support and maintain the values of the Loqate Customer Success Program
• Provide desk side coaching and training
• Help coordinate and deliver tactical campaigns on behalf of functional owners. Examples – Promote and secure the retrieval of Voice of the customer surveys, User declaration forms. Health check forms and other business focused requirements
• Work with marketing on delivering and improving nurture campaigns
• Maintain records using the company CRM system
• Provide financial forecasts to line management

What are we looking for

• Inside customer sales management experience
• Experience of using CRM/Salesforce, BI tools
• Engaging personality who genially likes helping customers
• An appetite to learn and build knowledge
• A desire to build a career in SaaS sales
• An ability to work within a team but also able to maintain drive when working on their own

To find out more

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email [e-mail] we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities atgbgplc.com/careers.

Unleash your potential and be part of our mission to power safe and rewarding digital lives.