Sales Manager, Harrods

JR United Kingdom; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player in the fashion sector is seeking a Senior Manager to lead their London store. This role involves driving sales, enhancing customer experiences, and managing a dynamic team in a high-turnover environment. The ideal candidate will have a strong background in luxury fashion and proven skills in team management and performance enhancement. Join a brand that values diversity and creativity, and be part of a vibrant team that embodies the spirit of London. This is an exciting opportunity to make a significant impact in a globally recognized brand.

Benefits

Seasonal shoes provided

Competitive salary

Qualifications

• Proven ability to enhance performance through people management.
• Experience managing large teams in high-turnover businesses.

Responsibilities

• Deliver budgeted sales and create a customer-centric culture.
• Recruit and develop team members while managing KPIs.

Skills

Team Management

Sales Strategy

Customer Relationship Management

Performance Management

P&L Accountability

Relationship Building

Education

Experience in Luxury Fashion

Senior Management Experience

Job description

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We are an inclusive, creative footwear and accessories brand powered by kindness. We aim to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years, our team of in-house shoe and accessory designers has been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature, representing the good energy and love we have for our community and the many ways we express our individual style.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

SALES

• Deliver budgeted sales.
• Create a customer-centric culture by reviewing our service proposition to exceed customer expectations and strive to be market leaders.
• Maintain relationships with Host Store and other concessions.
• Take initiative to improve the business.
• Review brand performance to enhance commercial decisions.
• Contribute to department development aligned with consumer demands and business opportunities.
• Plan staff schedules to ensure maximum floor coverage aligned with core hours.
• Ensure high standards of staff presentation and adherence to model store guidelines.

SERVICE

• Create a customer-centric environment. Train and develop the team to build client relationships.
• Monitor test shop results, CRM, and develop service action plans.
• Establish a client-focused mindset to ensure excellent client experiences and manage client books.

PEOPLE

• Recruit new team members following company policy.
• Communicate policies and procedures effectively.
• Invest in team development.
• Maintain positive relationships with co-workers and management.
• Promote positivity and teamwork daily.
• Manage KPIs through performance reviews and leadership.

OPERATIONS

• Communicate and enforce company policies and procedures.
• Ensure daily hygiene standards and opening/closing procedures are followed.
• Understand back-of-house standards, including stock room management.

KPIs

• Meet sales targets.
• Achieve store and company productivity targets.
• Maintain retention and labor turnover targets.
• Contribute to payroll targets.
• Maintain audit accuracy within +/- 0.3%.
• Achieve client book sales of 10% or higher.

Requirements

• Currently hold a Senior Manager position in a high-turnover business.
• Experience managing large teams.
• Experience with P&L accountability and driving profitability.
• Proven ability to enhance performance through people management.
• Strong relationship-building skills.
• Background in luxury fashion-forward footwear, accessories, or fashion brands; luxury experience preferred.
• Represent our luxury/fashion-forward brand professionally.
• Competitive salary.
• Seasonal shoes provided.

Founded in 1963 on London Bond Street, Kurt Geiger has grown into a globally recognized brand, distributed worldwide and operating over 70 stores in the UK and more than 400 internationally, including flagship locations and retail partners in major department stores.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism