Sales Manager – Entertainment

We are seeking an exceptional Sales Manager – Entertainment to join the Maybourne Sales team.

Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Emory, The Maybourne Beverly Hills and The Maybourne Riviera.

At Maybourne, it is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments. Moments where the extraordinary becomes reality.

We are building on the reputation of our heritage properties by pursuing a global vision to lead the future of luxury. This includes curating distinctive and enriching experiences, developing our digital capabilities and superior insights, enhancing our unmatched guest experience, and expanding the number of hotels, spas, and residences around the world.

Main Duties & Responsibilities

As the Sales Manager – Entertainment, you will be responsible for developing and implementing effective sales strategies to drive revenue growth in line with hotel budgets. Account responsibility includes companies based in London, Paris, and the UK responsible for entertainment guests.

Main responsibilities include but are not limited to:

• Delivering revenue from music companies, production companies, and travel agency accounts for the transient and group segments through strong strategic sales plans.
• Actively focusing on meeting KPIs and delivering revenue growth for Maybourne.
• Building and maintaining strong relationships with key clients and stakeholders.
• Analyzing sales data and market trends to identify new business opportunities.
• Managing the sales pipeline and ensuring timely follow-ups with leads and prospects.
• Preparing and presenting sales reports to senior management.
• Having excellent product knowledge of Maybourne’s suite proposition and setup for small parties.
• Conducting proactive sales calls with identified business sources, assessing potential and arranging sales appointments.
• Completing call notes in Salesforce and instigating agreed follow-up activities.
• Working alongside the on-property sales teams to showcase Maybourne’s Stories of Distinction through fam trips and on-property experiences.
• Negotiating partnerships that deliver ROI for Maybourne where clients actively value Maybourne in their preferred hotel relationships.
• Being an Ambassador for Maybourne Illustrated.
• Maintaining strong product knowledge of all hotels and the Maybourne brand pillars and manifestos.
• Completing weekly sales activities, monthly reports, expenses, and any other sales report in a timely fashion if and when required.
• Facilitating the smooth handover of booked business to the operational teams concerned for coordination of the event or reservation.
• Conducting sales presentations and representing Maybourne at appropriate exhibitions and showcases.
• Maintaining currency market trends via market and competitor analysis and recommending appropriate measures to ensure that Maybourne responds competitively.
• Providing client feedback/suggestions to operational management on the delivery of our products and services.
• Referring sales leads for other territories and markets to the appropriate Sales team member for follow-up.
• Treating as confidential information relating to Maybourne Hotel Group clients, their booking patterns, and spends, and not disclosing such information without the express authorisation of the Group.
• Being fully conversant with your departmental LQA standards.

Successful candidates will have:

• Good knowledge of Microsoft Office, Salesforce, and Opera.
• Previous experience within the Entertainment/Sales environment.
• A genuine dedication to Maybourne and a commitment to consistent quality in our products and services.
• Strong organisational and time management skills.
• Team player with an avid learning attitude, adaptability, and exceptional interpersonal and communication skills.
• Strong customer care skills and ability to work under pressure, with excellent attention to detail.
• Excellent telephone manner, verbal and written English.
• High standard of personal presentation with a confident, professional, and welcoming personality.
• Exceptional passion for luxury service and a deep understanding of the ultra-luxury market.

Who thrives here?

You are passionate and driven to exceed expectations in every way. You are warm and friendly with collaboration in your blood. You have strong ambitions for yourself and the team around you, elevating your career and the team you work with every day. You show curiosity and pay attention to detail to anticipate what others need. You are looking for a career, not a job.

The Maybourne experience

You will find a supportive, fun, and nurturing team where you can bring your ideas and creative & entrepreneurial thinking to your role.

We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication, we offer you:

• Excellent salary package.
• Family-friendly company policies, including enhanced Maternity and Paternity Pay.
• Holiday allowance increases after 3 and 5 years of service.
• Holiday Trading: Opportunity to purchase and sell up to 5 days of annual leave per year.
• Travel Season Ticket Loans.
• Retail discount of up to 50%.
• Smart Tech: The ability to purchase white goods and pay in 6, 9, or 12-month instalments.
• Subsidised monthly masseuse treatments.
• Eye test vouchers and contributions towards glasses.
• A dedicated team of Mental Health First Aiders and a 24-hour colleague assistance helpline.
• On- and off-site Occupational Health Service.
• Death-in-Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art, all-day dining colleague restaurant serving a range of nutritious meals.
• Cycle to Work Scheme.

Recognition and Career Development

• Referral Scheme ‘Introduce a Star,’ where you can earn up to £1,500.
• Colleague recognition and award programme with generous prizes.
• Additional paid day off to celebrate your birthday.
• Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
• Hotel Guest Experience Stay including an overnight stay and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount across the Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleagues' Children's Party, etc.).

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.