Sales Manager (Contact Centre)

Black & White Recruitment; Romford; On-site; GBP 40,000 - 48,000; Full time

Job summary

A recruitment firm is seeking an experienced Sales Manager in Romford, UK, to lead a telesales team and drive performance. The ideal candidate possesses strong coaching skills and a knowledge of call centre operations. This role offers a basic salary of £40,000 with an OTE of £48,000, uncapped bonuses, and opportunities for career progression in a supportive environment.

Benefits

32 days annual leave

Company pension scheme

Health cash plan

Ongoing training

Employee discounts

Qualifications

• Proven experience leading a telesales or contact centre team.
• Strong knowledge of performance metrics, sales KPIs, and call centre operations.
• Natural coaching ability with a passion for developing talent.

Responsibilities

• Lead and manage a high-performing telesales team.
• Develop sales strategies and improve processes.
• Collaborate with operations, compliance, and marketing teams.

Skills

Telesales leadership

Performance metrics

Coaching ability

Problem-solving

Customer experience focus

Job description

Are you a people-first leader who thrives on performance, coaching, and creating a motivating team culture? My Client is seeking a confident and experienced Sales Manager to lead a high-performing telesales team in East London. This is a fantastic opportunity for someone with a passion for delivering results and developing others in a fast-paced, target-driven environment.

Job Summary

As Sales Manager, you'll play a key role in driving team performance and creating a positive, supportive environment where sales professionals can succeed. You’ll oversee daily operations, monitor KPIs, and ensure that every team member has the tools, coaching, and encouragement to thrive.

Your Role

You'll be responsible for leading a team of telesales advisors, setting clear expectations and inspiring high standards through a hands-on approach. Using your knowledge of call centre metrics and team dynamics, you'll help shape sales strategies, improve processes, and ensure the team consistently delivers exceptional customer experiences. Collaboration is key, you’ll work closely with operations, compliance, and marketing teams to keep everything running smoothly and efficiently.

About You

You're an experienced people manager who knows how to build trust, get the best from your team, and lead from the front. With a background in contact centre or telesales leadership, you understand how to drive commercial success without compromising on service. You're naturally solutions-focused, confident in your ability to spot opportunities for improvement, and driven by shared goals and team wins.

You’ll Bring:

• Proven experience leading a telesales or contact centre team

• Strong knowledge of performance metrics, sales KPIs, and call centre operations

• Natural coaching ability with a passion for developing talent

• Positive, motivating leadership style with a collaborative approach

• A proactive mindset and ability to solve problems quickly and effectively

• Commitment to delivering excellent customer experiences

What’s In It for You:

• Basic salary of £40,000 with realistic OTE of £48,000

• Uncapped quarterly bonuses

• 32 days’ annual leave (including bank holidays)

• Company pension scheme and health cash plan

• Holiday buy scheme and employee discounts

• Ongoing product and sales training

• Career progression opportunities within a growing team

• Friendly, inclusive environment with excellent transport links

How to Apply

Ready to lead, inspire, and make a real impact? Apply today with your CV and take the next exciting step in your sales leadership career.