Sales Manager - B2C

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Are you a dynamic sales leader who thrives on delivering results and developing high-performing teams? We're looking for an inspiring Sales Manager to lead our Inbound and Outbound Sales Teams, driving revenue, profitability, and an exceptional customer experience.

About the Role:

In this pivotal role, you'll be responsible for building a results-driven, customer-focused sales function that consistently hits (and exceeds!) key targets:

1. Revenue Growth
2. Profitability
3. Conversion & Attach Rates
4. Customer Satisfaction

Key Responsibilities:

1. Sales Leadership & Team Management
   • Lead, coach, and motivate the sales teams to exceed KPIs and build a high-performance culture.
   • Create a positive, professional environment focused on continuous learning and development.
   • Conduct regular 1-2-1s, performance reviews, and coaching sessions.
   • Recruit, onboard, and develop new sales talent.
2. Sales Strategy & Performance
   • Set and monitor performance targets to achieve commercial goals.
   • Use data and insight to identify opportunities, trends, and improvement areas.
   • Implement effective sales strategies and incentive programmes.
   • Collaborate with Marketing and Product teams to ensure sales campaigns are aligned.
3. Customer Experience & Compliance
   • Champion a customer-first approach in every interaction.
   • Manage escalations and use feedback to enhance the customer journey.
   • Ensure compliance with company policies and ethical sales standards.

What We're Looking For:

1. Proven experience in sales management (B2C, inbound/outbound)
2. A motivating leader skilled in coaching and developing high-performing sales teams.
3. Commercially minded, with a strategic approach to sales planning, forecasting and data analysis.
4. Excellent communicator with strong influencing skills
5. Passionate about delivering world-class customer experiences
6. Comfortable with CRM systems and performance reporting tools

Are you ready to lead a thriving sales team and shape the future of our customer experience?

Apply today and help us raise the bar even higher.