Sales Manager

Steven Eagell Limited; West Midlands Combined Authority; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Manager to lead their team in the West Midlands. This role offers the opportunity to work with the world's largest automotive brand, focusing on customer satisfaction and sales excellence. You'll be responsible for managing a talented sales team, driving performance through effective leadership, and ensuring that every customer receives exceptional service. If you're passionate about the automotive industry and have a track record in sales management, this is your chance to join a leading retailer and make a significant impact in a thriving environment.

Qualifications

• Experience in automotive sales management is essential.
• Strong communication and leadership skills are required.

Responsibilities

• Lead the sales team to achieve customer satisfaction and sales targets.
• Manage performance and motivate team members for continuous improvement.
• Oversee training and development plans for sales staff.

Skills

Automotive Sales Management

Customer Service

Communication Skills

Team Leadership

Education

Relevant Sales Management Experience

Job description

Location: West Midlands

Working Hours: Full Time

Salary: £100,000 OTE

Closing Date: 29/04/2025

We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.

The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 44 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.

We are currently expanding our business and are now offering exciting opportunities to join the team as Sales Manager at our West Midlands site. If you are an experienced Sales Manager looking for a new opportunity then we want to hear from you!

Does this sound like you?

• Enjoy constantly meeting new people and building rapport and connections
• Have strong communication skills and enjoy presenting ideas to others
• Have Automotive Sales management experience and wish to build on this
• Have excellent customer service and sales experience
• Passionate about the automotive industry and wish to work for the largest manufacturer in the world

If so, then read on for more detailed role information!

Lead the sales team

• Ensure all members of the Sales team understand the implications of The Toyota Way for their role and monitor their performance against agreed customer service targets (e.g. CRS and Google Reviews)
• Lead the Sales team by personally demonstrating and encouraging the skills and behaviours associated with Steven Eagell Group & The Toyota Way
• Ensure Sales team are focused on delivering Complete Customer Satisfaction at all times

Manage performance to achieve key targets and deliver continuous improvement

• Monitor individual and team performance against agreed sales targets (volume and profit), work with the GM and TGB field staff to review progress and develop action plans where appropriate
• Manage and motivate the Sales team to ensure that key activities (e.g. sales prospecting and follow up) are delivered to plan
• Manage the Sales Administration team to ensure that key processes and documentation are delivered to agreed standards and timescales
• Continuously review and improve sales processes and systems to deliver increased levels of customer satisfaction whilst maximising profitability
• Work with colleagues across the dealership to investigate and resolve customer complaints

Manage and develop individuals

• Monitor staff training needs, ensuring training and development plans are in place and up to date for all members of the team
• Work with individuals to address performance issues e.g. by providing coaching
• Assess potential recruits for the Sales team

Provide advice and sign-off on key issues

• Decide the dealership’s display layout and vehicle mix for new/used cars in line with guidelines, ensuring the correct display of all point of sale materials
• Work with the Parts/Aftersales Manager to agree accessory displays for the dealership
• Work with Sales Executives to approve all part exchanges and purchases of used cars
• Sanction and manage any paint or repair work on part exchanges/used cars or preparation work on new cars, ensuring all vehicles meet the correct standards for sale or display
• Agree goodwill gestures and customer discounts
• Work with the GM to negotiate with relevant suppliers to achieve the best possible terms and monitors results accordingly
• Control used car stock value and mix in line with budgeted levels, negotiating with local dealers and specialists to sell 'trade on' vehicles in order to maximise margins

Works as a full member of the centre team

• Work with colleagues and other teams across the dealership to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
• Ensure opportunities for sales by other teams are followed up by the most appropriate specialist
• Act as a full member of the dealership’s management team to take the business forward
• Also manages own customer base and covers for Sales Executives as required

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