Sales Manager

CM recruitment; Swindon; On-site; GBP 50,000; Full time

Job summary

A leading recruitment agency seeks a Sales Manager with call centre management or travel industry experience in Swindon. The role offers a salary of £50,000 plus bonuses, utilizes excellent communication skills, and involves achieving sales KPIs. Additional benefits include travel perks, 28 days of holiday, and private medical coverage after probation. This is an office-based position requiring flexible hours, including weekends.

Benefits

Company bonus

Travel benefits

Private medical cover

28 days holiday

Qualifications

• Experience in call centre management or travel industry.
• Proven track record in achieving sales KPIs.
• Strong interpersonal skills and ability to analyze sales processes.

Responsibilities

• Achieve company sales KPIs by converting enquiries.
• Prepare and motivate the sales staff for the day.
• Monitor individual and team's QA and error scores.

Skills

Call centre management

Travel industry experience

Excellent communication skills

Sales results delivery

Flexibility

Job description

Overview

Sales Manager, Travel Industry, Near Swindon, £50k + Bonus & Benefits. An excellent opportunity to join this fast pace, high-growth, yet well-established business that specialise in selling both touring and cruise holidays.

Responsibilities

• Achieve company sales KPI’s through the successful conversion of enquiries.
• Prepare, deliver and motivate sales staff for the day ahead ensuring communication of key messages.
• Ensuring a prompt response to inbound telephone and email enquiries.
• Compiling and analysing sales figures – daily, weekly and monthly.
• Collecting customer feedback and market research.
• Feedback to the Product Department on calls received and obstacles which you have had to overcome.
• Constantly evaluate success of the sales team through call listening and feedback on success and development areas.
• Monitoring individual’s and team’s QA, and error scores with an eye for accuracy.
• Report on staff attendance, absence, and completion of Return-to-Work meetings.
• Own pre and post sales related customer escalations in a timely, professional manner.

Sales Manager Skills Required

• The ideal candidate will have both call centre management and travel industry experience but candidates strong in one of these 2 areas also considered.
• Ensure highest level of service provided to deliver an exceptional customer journey.
• Proven track record in delivering sales results to company KPI’s.
• Excellent communication skills both written and verbal, with strong interpersonal skills.
• Be able to demonstrate and analyse open, sell and close processes in line with Company expectations and deliver sales structure coaching where needed.
• Embrace change when new strategies are introduced by the business.
• Always maintaining a high motivation and positive atmosphere within the sales office.
• A confident, resilient individual with a friendly, approachable personality.
• The ability to be flexible, decisive and quick-thinking.
• Self-motivated with a positive outlook and a clear focus on high quality and business profit.
• Able to understand profit and loss calculations and basic business finance, e.g. gross margin percentages and calculations.

Sales Manager Additional Details

• Salary of £50,000 per annum + company bonus
• Travel benefits, 28 days holiday (inclusive of bank holidays), private medical cover following 6month probation.
• PLEASE NOTE THIS IS AN OFFICE BASED ROLE AND WILL INVOLVE COVERING A VARIETY OF SHIFTS INCLUDING 8AM-530PM, 10.45AM-7PM AND 11.45AM-8PM. IT WILL ALSO INCLUDE 2 OUT OF 3 WEEKENDS.