Sales Manager

InterContinental Hotels Group; Manchester, London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic team as a Sales Manager at a contemporary luxury hotel, where your creativity and individuality are valued. This role offers the chance to drive sales, build lasting relationships with clients, and create personalized experiences that resonate with guests. With a focus on heartfelt human connections, you will be empowered to lead initiatives that enhance the hotel's brand and foster a collaborative environment. Enjoy a competitive salary, extensive training, and unique benefits while making a meaningful impact in the hospitality industry. If you're ready to take the next step in your career, this opportunity is for you.

Benefits

Global opportunities within IHG

Extensive training and career progression

Meals while on duty

31 days holiday per year

Company sick pay

Life insurance

Hotel and restaurant discounts

Retail discounts

Refer a Friend programme

Qualifications

• At least 1 year of experience in a Sales Manager or Senior Sales Exec role in the hotel industry.
• Strong strategic planning skills and ability to work under pressure.

Responsibilities

• Drive new business and maintain relationships with key industry partners.
• Deliver sales performance reports and track KPIs.
• Represent the hotel at trade shows and industry events.

Skills

Sales Management

Strategic Planning

Client Relationship Management

Lead Generation

Negotiation Skills

Pressure Management

Education

Degree in Hospitality or Business

Tools

Microsoft Office Suite

Delphi

Job description

Hotel: Clocktower Hotel (MANOS), Oxford Street, M60 7HA

A fantastic opportunity for a Sales Manager to join us at Kimpton Clocktower! You will earn a competitive salary + 20% annual bonus.

If you are a Hotel-Sales Manager or a Hotel-Senior Sales Exec ready to take the next step, this could be the role for you!

At Kimpton, our shared mission is to make lives better through heartfelt human connections. This emotional investment drives all that we do, and it’s why you’ll love the work, too. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests!

Kimpton Clocktower is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it Stay Human.

Working at Kimpton is not just about working and it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus, and passion.

Our passion is YOU…come as you are!

Here, you will have space to:

• Be yourself - bringing the real you to work, with your unique personality!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections!
• Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

We are looking for a talented individual to join this energetic team. Serving as the primary contact for our clients, you will need to drive sales by identifying and qualifying leads and opportunities, work with our brilliant proactive sales team on converting the exciting events and groups leads for this beautiful hotel. You will be responsible for building and maintaining relationships with key industry partners, including event planners, corporate clients, and agencies to foster long-term relationships with clients, encouraging repeat business, referrals, and positive word-of-mouth.

The ideal candidate will have a history of phenomenal conversion, the ability to charm and sell to our potential customers during a site visit, over email, and phone. They would be able to showcase the hotel ensuring a seamless and personalised experience along with tailored sales proposals to suit the client’s needs.

As our Sales Manager, your key responsibilities will be:

• New Business Development: Drive and deliver new direct business and build a strong pipeline in alignment with the hotel’s strategic objectives. Ensure sales targets for corporate rooms, meetings & events (C&B), and annual marketing plans are achieved, with ROI tracking.
• Account Management: Take ownership of corporate rate negotiations for both LNR and KNR accounts. Maintain and develop a portfolio of key accounts, ensuring long-term relationships and maximizing opportunities for the hotel.
• Sales Support: Collaborate with the sales office to convert local and KNR-generated leads for groups and meetings. Provide sales support to the Director of Sales (DOS).
• Reporting & Analysis: Deliver regular sales performance reports, track KPIs, and assess progress against targets. Analyse results and adjust strategies to meet objectives.
• Lead Generation: Conduct research to identify new business opportunities through social media, trade shows, and market analysis. Follow up on lost and denied leads to uncover potential business.
• Rate Negotiation & Contract Renewal: Support the team in re-negotiating annual rate agreements to ensure they align with the hotel’s financial goals and KPIs.
• Commercial Reviews & Strategy: Assist in the creation of consolidated board sales packs and commercial reviews for senior leadership. Play an active role in shaping sales strategies and business development efforts.
• Client Hospitality & Engagement: Lead client hospitality initiatives, manage performance trackers, and ensure effective use of sales tools.
• Representation & Brand Building: Represent the hotel at trade shows and industry events to build the Kimpton Clocktower brand and generate business opportunities.

To succeed as our Sales Manager, you will need:

• A track record of sales achievements with at least 1 year experience in a Sales Manager or Senior Sales exec role - in hotels industry.
• Strong strategic planning skills, ability to look ahead and strategies in place to support the plans.
• A degree of knowledge of all market segments i.e. corporate, conference.
• It is essential that you can work well under pressure, with minimal supervision and maintain high standards and attention to detail.
• Microsoft package skills and Delphi knowledge (desirable).
• To demonstrate relevant functional experience and good knowledge of relevant topics and collaboration with other hotel departments.

Our Sales Manager enjoys a range of benefits including:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities!
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Meals whilst on duty.
• 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated).
• We provide every colleague company sick pay and life insurance.
• Amazing discounts for our hotels and restaurants around the world.
• Discounts from over 15,000 stores – all the way from retail to cinema.
• Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!

If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today to join us as a Sales Manager!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business.

Who we are

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.