Sales Manager

The Business Connection; Hawarden; On-site; GBP 60,000 - 80,000; Full time

Job summary

A market-leading company in Hawarden is seeking a Sales Manager to lead their onboarding team. The role focuses on driving sales performance and managing a team to ensure high efficiency in onboarding new contractors. Ideal candidates will have a successful background in telesales management, excellent leadership, and a data-driven approach. This is an office-based position with no hybrid or remote options.

Qualifications

• Proven experience in internal sales or telesales management.
• Strong leadership skills to inspire team performance.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage and support a team of onboarding sales advisors.
• Drive team performance to achieve monthly sales targets.
• Oversee the onboarding process for new customers.

Skills

Leadership skills

Communication skills

Data-driven mindset

Organizational skills

Detail-oriented

Tools

CRM systems

Sales analytics tools

Job description

Job Title: Sales Manager

Location: Hawarden

Salary: £(phone number removed)

Overview

Our client is a market leading company who are proud of the fact that world-class service is at the core of all they do. They are based in Hawarden, proving exceptional service to customers UK-wide. They are professional, supportive and client-focused. They are seeking a Sales Manager to join their Head Office team and lead the telephone-based onboarding team. This role is critical in driving revenue growth by managing and developing a team focused on onboarding new contractors and closing sales opportunities with high efficiency and conversion rates. The ideal candidate will have a proven track record in telesales or inside sales management and a passion for motivating teams to exceed targets.

Work Pattern: Monday to Friday - 8:30am-5:00pm OR 9:00am-5:30pm. Office based, 5 days per week. No hybrid or remote working available in this position.

Responsibilities

• Managing and supporting a team of onboarding sales advisors, ensuring high levels of engagement, performance, and professional development.
• Drive team performance to achieve and exceed monthly sales targets and KPIs, including call conversion rates.
• Oversee the end-to-end onboarding process for new customers, ensuring a smooth transition from lead to active user or client.
• Continually assess and improve onboarding scripts, sales techniques, and workflows to maximise team efficiency and close rates.
• Provide regular training, feedback, and coaching to the team, including call reviews and performance assessments.
• Monitor and report on individual and team performance metrics, using data to drive informed decisions and improvements.
• Work closely with Marketing, Compliance, and Field Sales teams to ensure alignment and seamless contractor experiences.
• Ensure accurate and timely data entry in CRM systems, maintaining high standards of lead and contractor record integrity.

Skills and Experience Required

• Proven experience in an internal sales or telesales management role, ideally within a fast-paced or high-volume environment.
• Strong leadership skills with the ability to inspire and drive performance in a team.
• Demonstrable success in managing onboarding or inside sales teams with high closing percentages.
• Excellent communication, interpersonal, and motivational skills.
• Data-driven mindset with experience in using CRM and sales analytics tools.
• Organised, detail-oriented, and able to thrive under pressure.
• Knowledge of onboarding best practices and customer journey management is a plus.
• Experience working within a regulatory framework would be advantageous.

Additional Information

Unfortunately, due to time restrictions we cannot respond to every applicant. If you have not been contacted within 48 hours, please assume you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy.