Sales Manager

TN United Kingdom; Coalville; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company recognized as a 5-star housebuilder, committed to delivering high-quality homes and exceptional customer satisfaction. In this dynamic role, you will lead a team of Sales Advisors, driving sales performance and ensuring a seamless customer journey. With a focus on innovation and career development, this position offers a hybrid working model, combining office, site, and home working. Enjoy a competitive salary, comprehensive benefits, and the opportunity to make a meaningful impact in the housing industry.

Benefits

Competitive Salary

Bonus Scheme

Company Car or Cash Allowance

Private Medical Insurance

Annual Health Assessments

Holiday Entitlement (up to 29 days)

Flexible Benefits

Family-Friendly Policies

Qualifications

• Experience in sales delivery in a service environment.
• Strong leadership and motivational skills.

Responsibilities

• Manage sales adviser team to drive strong sales performance.
• Recruit and train new Sales Advisors.
• Oversee marketing campaigns and ensure compliance.

Skills

Sales Management

Customer Care

Communication Skills

Problem Solving

IT Skills

Tools

CRM Systems

Microsoft Office

Job description

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About the Sales & Marketing Team

The Sales & Marketing team looks after our customers and helps them through one of the most important parts of their lives: finding and buying a new home. We pride ourselves on putting customers first, and sales and marketing are key to making that vision a reality. Our teams, both locally and nationally, work together to ensure we show people the perfect home for them. Roles include building and maintaining websites, running marketing campaigns, answering customer questions, guiding and supporting them through the purchase and personalisation of their new home, and ensuring their satisfaction post-sale. Some team members work on-site in showrooms, others support from the office, but all focus on meeting customer needs and helping them find the perfect home.

Role Overview

Reporting to the Senior Sales Manager or the Sales Director, you will contribute to the overall success of the business by driving strong sales performance through effective management of the Sales Adviser team at your developments. Key targets include legal completions, customer care, average selling price, sales overheads, and client extras.

Responsibilities

• Deliver strong sales performance through effective management of the sales adviser team.
• Recruit new Sales Advisors and oversee ongoing training and development.
• Prepare staffing rotas, ensuring all holidays and sickness are covered.
• Ensure team compliance with key sales processes, tools, and approaches (e.g., Prada, IT, Single Sales Principles).
• Manage non-compliance and underperformance according to standard processes.
• Manage scheme costs while promoting best practices and quality standards.
• Ensure full utilisation of divisional IT systems and that advisers update internal systems.
• Manage CRM activity, ensuring continuous improvement based on KPIs.
• Oversee the implementation and launch of new sites, coordinating marketing input.
• Contribute to marketing campaigns for current and future developments.
• Facilitate marketing material compliance with group standards and legislation (e.g., Consumer Protection from Unfair Trading 2008).
• Focus on actions that drive results aligned with KPIs, including customer satisfaction and cost management.
• Liaise with colleagues to ensure smooth customer journey delivery.
• Handle customer care issues as the point of contact.
• Conduct market research and competitor analysis.
• Assist in research on potential and existing developments as required.
• Report to the Sales Director on sales and legal completions.
• Manage show homes and sales office presentation, organising resources to meet standards.
• Promote and adhere to company values, policies, and procedures.
• Process credit/debit transactions in compliance with PCI DSS, undertaking necessary training.

Candidate Profile

To succeed, you should be a motivational leader, experienced in sales delivery in a service environment or as a high-performing Sales Adviser. You should have experience in cost control, planning, and organising work to meet targets. Innovative problem-solving skills, sales and marketing expertise, self-discipline, excellent communication, and flexibility are essential. You must be confident, decisive, resilient, and able to work under pressure, with the flexibility to work weekends and bank holidays. Strong IT skills are also required.

Our Company & Benefits

We are a nationally recognised 5-star housebuilder since 2009, committed to high-quality homes and customer satisfaction. We foster a culture of innovation, diversity, and career development, offering tailored opportunities for all backgrounds, including apprentices, graduates, professionals, and ex-Armed Forces personnel.

Our hybrid working model combines office, site, and home working where suitable. We promote an inclusive culture where everyone can progress and take pride in their work.

Benefits include:

• Competitive Salary
• Bonus Scheme
• Company Car or Cash Allowance
• Private Medical Insurance
• Annual Health Assessments
• Holiday Entitlement (up to 29 days)
• Flexible Benefits
• Family-Friendly Policies