Sales Manager

21c Museum Hotels; City of Edinburgh; On-site; GBP 35,000 - 50,000; Full time

Job summary

The Hoxton, Edinburgh is seeking a proactive Sales Manager to lead its sales strategy, drive corporate room bookings, and build key relationships in a vibrant hospitality sector. With a passionate team and dynamic environment, this role promises to be both challenging and fulfilling as the hotel establishes itself in Edinburgh.

Benefits

Competitive salary

29 days holiday including bank holidays

Pension and life insurance

Free meals during shifts

Staff discount at The Hoxton and Ennismore properties

Opportunity for ongoing training and development

Team events and gatherings

Qualifications

• At least 3 years of proven experience in hotel sales and key account management.
• Ability to work in fast-paced environments, with strong people skills.
• Proficiency with CRM tools and MS Office.

Responsibilities

• Develop and grow key accounts within MICE, Corporate, Entertainment, and Sports sectors.
• Prepare and execute sales strategies to drive revenue.
• Represent the Hoxton brand at industry events with energy and personality.

Skills

Sales Management

Relationship Building

Market Research

Team Collaboration

Analytical Skills

Tools

CRM Software

Microsoft Office Suite

Job description

Company Description

The Hoxton, Edinburgh

We've now opened our first UK hotel outside of London…and where better than the characterful capital of Scotland, Edinburgh. We are now looking for an experienced, energetic, proactive Sales Manager to join our team and play a crucial part in successfully launching our brand in this new neighbourhood. Reporting to the Director of Sales, you’ll be responsible for creating and managing a portfolio of accounts, driving corporate room nights into The Hoxton, Edinburgh. We’ll look to you to establish relationships with key players and grow their loyalty. If you’re great with people, have relevant experience in a hotel sales environment, and are looking to join our growth journey, this is just the ticket.

The Hox in Edinburgh will boast 214 bedrooms influenced by the Georgian heritage of the building and city, a main restaurant and big lobby & bar, The Get Together, a large event space for up to 200 guests, and The Apartment - our unique meetings and events concept.

More about us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and immerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What's in it for you...

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary.
• 29 days holiday (including bank holidays), pension, and life insurance.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make, and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate, and make a positive impact.
• Regular team get-togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

What you’ll do…

• Work closely with our Director of Sales to actively win new business and manage key relationships while working towards segment revenue goals and KPIs.
• Develop and grow key accounts within the market segments: MICE, Corporate, Entertainment, and Sports.
• Prepare and execute creative sales strategies to source, drive, and grow revenues from your Managed Accounts.
• Generate new business through market research and liaise closely with ACCOR and the Hoxton Global Sales Team.
• Build Account Management Plans, staying informed on market news and competitor insights.
• Organize show rounds, HOX sleepovers, and familiarization trips to maximize exposure among Key Decision Makers.
• Complete all other duties, tasks, and projects as assigned by the Director of Sales.
• Represent The Hoxton brand at industry tradeshows, networking events, sales calls, and trips with high energy and a lively personality.
• Cross-sell The Hoxton and Ennismore properties globally to maximize revenue opportunities.
• Identify and pursue new group business opportunities in corporate, social, and event segments.
• Build and maintain long-term relationships with group clients, including event planners, corporate clients, and associations.
• Conduct sales presentations, site inspections, and client meetings to promote group facilities and services.
• Analyze sales data and market trends to refine strategies.
• Prepare accurate sales forecasts and reports.
• Ensure compliance with hotel policies, procedures, and brand standards.

What we’re looking for…

• Individuals who want a place to be themselves; no clones in suits here.
• Passion for hospitality—whether that’s a drink, a meal, an event, or a bed for the night.
• Desire to make a positive impact and leave memorable experiences.
• Ability to work collaboratively, leaving egos at the door and getting things done.
• Willingness to do things differently and try new approaches.
• A fun, sociable personality who can share a few laughs, even in a lift.
• Team-oriented, hardworking, supportive, and fun-loving.
• At least 3 years of proven experience in proactive sales and key account management in the hotel industry, capable of making an immediate impact.
• Comfortable with fast-paced, changing environments.
• People skills to grow and nurture long-lasting relationships.
• Strong organizational and analytical skills.
• Proficiency in CRM software and Microsoft Office Suite.